Sims 3 Expansions Not Downloading
Product: the EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
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Hello, please add me to this list.
I have gotten almost every add-on i have ever gotten. Even that stupid green car, and the chocolate fountain.
I cannot for the life of me get any expansion pack to download.
I have tried both Origin and the new app. It is like the files are not attached to the button.
I downloaded 4 and some extras, everything worked great.
Somewhere or someone, once told me that my files would be safer online, where I could access them anytime. That is why they started the portals. The portals have not done what they said.
Penny
Thank you...
I really thought I was the last person in the universe still playing this game..
Has anyone got a fix for this yet?
I have cleared the cache uninstalled the app uninstalled sims 3 and done a clean boot on my PC nothing has worked. I have been in contact with EA multiple times, and they all say the same thing 'we are aware of the issue, and we are trying our best to sort it' they have declined a refund and not told me when it's going to be up and running again. it doesn't help that each expansion packs costs almost 30!
as you can see on the screenshot it says I have the packs downloaded which I do not. it also says installing on the rest of the packs but it's not installing
please help!
Still no expansion packs. Got the other stuff in the download manager in sims.
Hello all -
So I received the following message form EA Support this morning: Not very helpful - but at least this is a known issue they are working on and none of us have gone crazy 🙂Thank you for contacting EA help. My name is Sudhanshu and I would assist you with your issue today.
I hope you are doing well. Having reviewed your email, I came to know that you are facing game launching/downloading issue. "SIMS 3" You do not need to worry, I'll surely do my best to help you with it.
Please let me share, most of the player reporting the same, It's a known issue and we are aware about it. I would like to inform you our developer team is working on it they will fix it soon.
I request please you wait for sometime.
I appreciate for your patience and understanding in this matter.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Thank you again for contacting EA Help.Still need help? You can reach us on help.ea.com .
Sudhanshu K.
EA HelpHi,
Thank you so much for sharing.
I personally never heard back from them.
Thank you again.
Penny
- @hippiejenni You received that message a month ago? I contacted EA help for almost 3 weeks before getting it this week. It doesn't seem like they're invested in fixing things.
Yes! And my game is up and running with all packs and CC - had to do a cleaned reinstall for it.
I moved the saves, sims, mods and CC into a separate folder then uninstalled the whole thing and the EA app making sure to shut the pc down after. And fully deleting the EA files from Documents and Programs.
Then I reinstalled the EA app and let it update itself before attempting install.
Then installed what it would allow (typically gets stuck on movie stuff for some reason)
Loaded the game to let it build its directories, need to play it a bit to get things moving.
Then shut down pc again, and then load it, go for the packs again.
Once the packs dl'd I launched again, let it do its thing started a family etc
Then shut it all down again,copied my saves, sims, mods and CC into the new folder under documents and installed them with the launcher.
Took forever!!!! But, its all up and running now
Well it has been 3 weeks and Nothing from EA. No responses to any of my requests, nothing on here. Just nothing.
My profile has gone from Newbie, to Adventurer, to What is it... Novice I think. 3 stars at that.
This is really messed up...
Penny
I've reported the original post... just hoping ANYONE gives this some attention -.- maybe others reporting might bring it up to the teams' attention
- @apm_apple @everyone ITS WORKING NOW!!!
