sims 3 help

@tulipcrusher  Just to be clear (and since it's the weekend and you might not get a response from a community manager for a couple of days), when you sign into the Store and go to this page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642

You see a Buy Now button, not a Download button?  And if you open Store > My Store Account > Purchase History, does the purchase history load, and if so, is Dragon Valley there or not?

Finally, please click My Page and scroll down a bit, then look for your owned packs and worlds on the left.  Let me know whether the Dragon Valley icon is lit up or grayed out.