Forum Discussion
MarisJules
4 months agoNew Rookie
I have done everything. I AM online. I cleared cache as recommended and it did not work. I then unistalled then reinstall the game. Did not work. I uninstall the EA app redownload it. Still does not work. Anyone else have this issue and fix it?
ShadowAnnabelle
4 months agoNew Novice
im having that same issue
since july 30th
- MarisJules4 months agoNew Rookie
any luck fixing it?
- SillyMeg4 months agoRising Traveler
I don't know if you saw them but there was two others who got it to work for them through talking to a rep and doubling down that it's a problem on their end. Also don't know if you've tried that method yet either.
- MarisJules4 months agoNew Rookie
I have sent numerous messages in the EA app under the "help" section but never got anyone to get back to me
- MarisJules4 months agoNew Rookie
Try this. Uninstall The Sims and EA App. Restart your computer then download sims through Steam. Its finally working for me!