Sims 4 Base Game Missing, Macbook Air
Hi guys, I've been having so many issues with my Sims 4 game lately. It was fine when I installed it to my hard drive, then I started downloading mods and it was still fine. After the update it said...
Forum Discussion
I've sent them an error report and cannot find a way to start a chat with them unfortunately ☹️
I even just deleted all data I could find on my mac with the sims 4 and just spent 2 hours redownloading the Base Game only to have the same error message pop up again.
EA_cuervo
Community Manager
Community ManagerI'm sorry to hear you're having issues contacting EA Help Support.
If you're not getting the chat option when trying to contact support, can you please try:
- Go to: https://help.ea.com/en/help-home/
- Select the game you need assistance with or EA App
- Select "I want to update my EA Account information"
- Scroll down the page to find the "Chat with us" option
If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
I hope this helps!
