Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

so i just recently got a new macbook, and when i downloaded the sims 4 again it only downloaded half of my packs. It says for some of the packs that i need to download the packs to use them. I tried to download them in the EA app and it says they are available on windows…can someone help so i don’t have to buy them again? ( also the photos came out a little blurry no matter what i do sorry about that )

This transcript is from the most recent individual who provided assistance to me. Notably, they demonstrated genuine efforts to help me, rather than merely providing evasive responses. 

I’ve been jumping from support to support person, from Steam to EA, and I was just told by the last support person essentially that there is a bug that’s causing issues for people to switch from Windows to Mac and be able to download it to macOS.

I originally downloaded Sims4 on my PC through steam, and once that broke I bought a MacBook then redownloaded Sims on it. The only problem is that I can't transfer mine acts/kits. I'm using the same account and I just transferred my steam account onto EA. I already tried downloading it on steam but it won't allow me to. I think it's because it was originally downloaded on PC/Windows? I have like ten different packs and kits and I don't want to re-spend that money. Has anyone figured this out and how to get your packs/kits back? if so PLEASE let me know </3

ponyshorts​  Steam only offers the Windows version of Sims 4, and therefore any content you own there is also only available in Windows.  You'd need to purchase the content again through the EA App, or through a website that offers codes to redeem in the App.  (Make sure you're only buying from authorized vendors so you don't get a bad code.)  To buy from EA, you might need to unlink your Steam and EA accounts.

If you've only recently bought the content in Steam, you may be able to get a refund from Steam considering the content is incompatible with your device.

I purchased Cats & Dogs, Seasons and Cottage Living expansions through Steam and linked my account to EA they're all listed an unavailable as they're on a windows license.

Is there any way for me to get this unlocked for Mac OS so I can play them on my MacBook?

EA support told me to “re-purchase” the game packs to enjoy them again 🥴🤑

Or make it compatible with macos on steam so people who bought the game previously on steam could play the packs that they OWN.

heyy, did you find a solution? i'm currently experiencing the same predicament rn ://

andreaxreadss  I thought you said you'd bought the packs through the EA App, not through Steam.  Any content you own in Steam will only be available in Windows, by design.  So there's nothing you can do except repurchase the content.  You haven't technically lost it in that it would be available if you ever reinstalled the game in Windows, but it's gone for now at least.

Depending on how much content you own, a cheaper Windows laptop, especially a used one, might be a better purchase than another copy of each pack.  Or you could consider buying a subscription to Parallels, which allows you to run a Windows virtual machine on your Mac.  It has a free trial if you'd like to test it out before paying.  It's also not cheap, especially long-term.

Hello! i downloaded the app just fine from my EA account, when i opened, none of my packs where available, i closed the game and when i try the EA app it says this :( im not really sure if i need another app.I got sims and all of my expansions pack from the Steam app, back on my PC i dont know if thats the problem, since i switched to MAC and the Steam App says its available on windows only, so im wondering if i truly lost all my packs, cause i no longer have a PC, and i cant play on my NEW computer. Pleae help me and thank you.