Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

The packs are playable for me on my Mac because I linked my EA account to the Epic account on a windows computer shortly after I claimed the packs. But they still show as windows only under the ea app.

Hello,  

I purchased The Sims 4 and the Cottage Living DLC through Steam as a gift. I originally played on a Windows PC and everything worked fine. Recently, I switched to a MacBook and installed the EA App to continue playing.  

While the base game is available, my Cottage Living DLC does not appear and cannot be downloaded on the EA App for Mac. I contacted both EA Support and Steam Support multiple times, but I keep getting redirected back and forth with no solution.  

I have not violated any terms, and I’m using the same EA account linked to my Steam purchase. It’s very frustrating and disappointing to lose access to content I paid for just because I changed devices.  

Is there any way to transfer my Steam DLC to the EA App on Mac, or any solution you can offer? I would greatly appreciate any help or advice.  

Thank you in advance for your time and support.

Best regards,  
Eda Nur Çalışkan

Hello,

I play The Sims 4 on Mac, and I’m having an issue with some of the additional content I own. After a major bug that caused my game to crash, I lost access to three DLCs. They now appear as “Available for Windows only” in the EA app:

• The Sims 4: Jungle Adventure (Game Pack)
• The Sims 4: Fashion Street Kit
• The Sims 4: Luxury Party Stuff

I had previously obtained these for free and used to play with them on Mac without any issue. They are still visible in my EA library, but greyed out, and I can no longer download or install them.

I have already cleared the cache, repaired the game, and updated both the EA app and macOS, but the issue remains. I’ve attached a screenshot showing the problem.

Sorry for the translation ! Thank you in advance for your help in restoring access to this content on Mac.

I do not have an issue with getting the game on EA, Steam, or Epic Games. The problem I'm having is that every time I open the EA app to try to play Sims, it shows this screen. I do not understand how this is happening. I have one of the recent macOS updates, my old friends played on their laptop, and it was the same model as mine, only the colour was different, which is irrelevant. I just want to play The Sims 4, bro. Can anybody help me, PLEASE?

charliesotrue​ Please take a look at your EA account's order history as well as your Steam transaction history to verify if these missing packs were bought on Steam or not. 

i think they were purchased through orgin before it updated to play through the ea app? i honestly can’t remember, all i know is it never let me download steam.

Hello charliesotrue​ 

Were these packs purchased through Steam? Steam is not available for Mac, so any packs you've bought through Steam won't be playable on your Mac- you'd need to repurchase these packs from the EA app directly to play on your MacBook. 

Hey there charlie_rains​ 

Steam is not available for Mac, so any content you've bought for The Sims through Steam wouldn't work on your Mac- you'd need to repurchase that content directly through the EA app in order to play.

MehPillow​  Did you happen to claim these packs when they were free (along with Jungle Adventure) through the Epic store?  If so, this is by design: the Epic version of Sims 4 is Windows-only, and therefore so is any content you own through Epic.  Even if you don't think you got the packs through Epic, please check your game library there to make sure.

A while back, I switched from the Origin App to the EA app and now these two add-ons are missing from my game and files. It says that I own the packs and that they need to be downloaded, but when I tried to redownload them, I'm met with the add-ons being greyed out. and a "Available on Windows" message.

Yes, I've cleared my catche, repaired the game, logged off and back on and none of these have fixed the issue. Please help!

Here are some pictures of the first pack. It is showing the same for the Fashion Street kit.