A while back, I switched from the Origin App to the EA app and now these two add-ons are missing from my game and files. It says that I own the packs and that they need to be downloaded, but when I tried to redownload them, I'm met with the add-ons being greyed out. and a "Available on Windows" message.
Yes, I've cleared my catche, repaired the game, logged off and back on and none of these have fixed the issue. Please help!
Here are some pictures of the first pack. It is showing the same for the Fashion Street kit.
MehPillow Did you happen to claim these packs when they were free (along with Jungle Adventure) through the Epic store? If so, this is by design: the Epic version of Sims 4 is Windows-only, and therefore so is any content you own through Epic. Even if you don't think you got the packs through Epic, please check your game library there to make sure.
I have this issue as well. I contacted ea support on the live chat and they did not help. I don't know what to do
