Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

So there's no way to repurchase them either? Thank you so much for your help :)

Hey miadhg​, 

Unfortunately, if you purchased those packs from Steam, you won't be able to download them on your Mac as they're only available on Windows. I've merged your post with the main thread for this topic, so feel free to check out the accepted solution for a bit more context. 

Hey Simonedup​, 

I'm sorry to say, but Sims 4 content purchased from Epic is only compatible on Windows. You'll need to purchase the Mac versions in order to regain access to those Epic-bought packs. 

In the meantime, I've merged your post with the main thread for this topic. Thanks! 

Hello! I usually play Sims 4 on my Windows PC, but I am currently out of town and decided to sign into EA & download my Sims & their packs on my Mac! The problem is that Parenthood & Get Famous say they are available "only on windows", I am assuming this is because those were purchased through origin rather than the EA app. I tried repurchasing them on EA, but since I already own them on my account, it won't allow me to. So, I was wondering if there is any way to download them on my Mac! Any help would be appreciated. 

Hi everyone,

I recently switched from a Windows PC to a Mac and I am having an issue with my Sims 4 DLC.

My Epic Games account is linked to my EA account. I purchased The Sims 4 and several DLC packs through Epic Games, and I was able to use all of my purchased content normally on my Windows PC through the EA app.

One of my purchases was The Sims 4: Get to Work, which I purchased through Epic Games in September 2025. I also own:

• Spooky Stuff
• Greenhouse Haven Kit
• Digital Deluxe Upgrade
• Holiday Celebration Pack

After switching to Mac, these packs appear in my EA account, but the EA app says “Only available on Windows” and will not allow me to download them on my Mac.

I have already confirmed that my Epic Games and EA accounts are linked correctly.

I also tried to purchase the packs again through EA on my Mac, but EA says “You already own this pack,” so I cannot repurchase them.

These packs were working for me before I switched from Windows to Mac.

I have proof of purchase from Epic Games and screenshots showing the error. I have also contacted EA Support, and I was advised to contact email support regarding the entitlement/license issue.

Has anyone else experienced this when moving from Windows to Mac with Sims 4 DLC purchased through Epic Games?

Is there any way for EA Support to transfer or correct the entitlement so that these previously purchased packs can be used on Mac?

Thank you!

I did check and the purchases just say description unavailable, I have tried to contact support but I haven't been able to get through or received any response. I dont really know what to do from here I've submitted a support request and tried the live support team already :(

Hey KJG1956​, 

Just to confirm, did you purchase those packs from EA or redeem them from Epic? If it's the latter, unfortunately, Epic does not offer macOS-compatible versions of the games, so you'll need to purchase a Mac version. Thanks! 

When I moved from Windows to an M4 iMac, Sims 4 installed and loaded some of the DLC content, but not all. Among the items that did not install is the Season expansion pack. The EA App says Seasons is only available on Windows. The in-game Marketplace reports the pack as being owned but not installed and it gives me no option to install it. Is this a bug in the EA App or in-game Marketplace, something I am doing wrong, or is Seasons licensed by platform and I have to purchase a Mac version? Any help is appreciated. Thanks.

So I used to play using Windows and Steam, but I've been on my Mac for over a year now. All my packs are greyed out saying Only Available on Windows so I've been repurchasing the packs. Now it's telling me that I can't repurchase packs that I already own but I still can't use any of the 43 packs that are greyed out. I tried talking to customer support and they told me that my only option was to make a new account and just repurchase the packs. Is there anything else that I can do?

Ayeeeeemelia​ Can you check your Order History page to see if the transactions for those two packs appear? It might be worth connecting with our live support team so they can look into the account entitlements with you to see what might be going on.