Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hey vildaa1​, 

I've moved your post over to the main thread for this topic. Please check out the accepted solution for more information and context on that marking you're seeing. 

Feel free to connect with our live support team to see if something can be done on the account side to allow you to purchase those packs for Mac. Otherwise, you'll likely need to unlink the platform account you used to purchase those packs (Steam or Epic). Thanks! 

miadhg​ No problem!

You should be able to repurchase them after unlinking Steam, but it'd be best to first check with our live support team to see if there's anything they can do on the account side to keep those accounts linked and still let you repurchase the packs. Thanks! 

Hey CrazedDaz3​, 

I'm sorry to say, but unfortunately, packs purchased through Steam aren't available on MacBook, as they're only compatible with Windows. I've merged your post with the main thread for this topic in the meantime. 

Just to confirm, were you able to repurchase those packs on your MacBook? If not, it might be worth connecting with our live support team for assistance, as they can look into the account with you to see what can be done. Thanks! 

Hello, I switched from Windows to Mac and 2 of my packs are not working - they are marked as Available on Windows, but at the marketplace they are marked as owned so I can't buy them again for the Mac version. Can someone please help me

When I started playing The Sims 4, I used Steam to play since, at the time, I didn't have a MacBook yet, and around November last year, I bought the expansion packs: Get Famous, Island Living, and Snowy Escape through Steam's Sales. Then, when I finally got my MacBook, I went to manage add-ons, and It's locked. I looked up what to do, but nothing helped. I recently bought new packs to try to rebuy the three, but it wouldn't work.  On the EA app, I'm logged in through my Steam account, so I can't unlink it to try to bypass it. Someone, please help!!!

Zardanthefox​ 

I believe you have to unlink your Steam/Epic account from your EA account. I've moved your post to the EA App Tech forum, hopefully someone here will be able to help you figure it out.

Zardanthefox wrote:

It is really annoying that I essentially have to buy the same thing twice

Yep but Steam is a completely separate storefront to EA App. If you had used EA App on the Windows machine you wouldn't have to purchase them again (not cheerleading EA App, just explaining 🙂). Steam are a 3rd party and don't make a macOS version of the game available. 

It is really annoying that I essentially have to buy the same thing twice :( - I think it would be less annoying if the game didnt recognise that I have bought them- do you have any clue why it works the way that it does?

I was worried that would be the case but thanks so much for the help. I purchased the packs through steam unfortunately

Zardanthefox​ 

Did you purchase the Packs through Steam or Epic? If so they are not transferable to macOS because the TS4 base game has never been available on Steam/Epic. You will need to repurchase them through EA App or buy codes from a reputable storefront and redeem them in EA App.

PS - It is Mac, short for Macintosh, not MAC 😜

Now that I own a MAC all of the packs that I owned on windows can't be accessed but the game still recognises that I own them? Is there any way that I could regain access to my packs or am I done for?