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sadaque123's avatar
sadaque123
Rising Rookie
2 years ago
Solved

Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hello does anyone know how to bypass this monstrosity on a new Mac App?? I just want to play my game - upon being forced to install the EA app some of my packs were missing. I tried downloading...
mac
technical issues
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @erinmeganxo

    If you bought or claimed these packs in Epic or Steam they are not available in EA App for Mac as there is no Mac version of the game available on either platform.
vildaa1's avatar
vildaa1
Newcomer
1 month ago

Hello, I switched from Windows to Mac and 2 of my packs are not working - they are marked as Available on Windows, but at the marketplace they are marked as owned so I can't buy them again for the Mac version. Can someone please help me

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
1 month ago

Hey vildaa1​, 

I've moved your post over to the main thread for this topic. Please check out the accepted solution for more information and context on that marking you're seeing. 

Feel free to connect with our live support team to see if something can be done on the account side to allow you to purchase those packs for Mac. Otherwise, you'll likely need to unlink the platform account you used to purchase those packs (Steam or Epic). Thanks! 

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