Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

gq5fyq1n93ux  Did you buy your content from EA, or through Steam or Epic?  The Steam and Epic versions of Sims 4 are Windows-only, but the EA version works in macOS as well.

I started playing sims and buying contents on my windows laptop. Now I have a Mac and I installed sims4 on EAplay but ı cannot download DLC's. I can see them throught the "manage add-ones" section but it says they're only available on Windows. Please help, I spend A LOT of money to buy them and I want to play with them on my new computer :(

So my pc died a few days ago and I decided to upgrade to M4 MacBook Pro. But when I went to download sims and reinstall everything, the packs I bought on steam say “Available on Windows” and won’t allow me to install them. Does anyone know if EA can transfer these for me? Or how to get in contact with EA directly? I already tried asking Steam for refunds on the ones I bought in the last week but they denied all requests. Any help or ideas would be appreciated! 

Im having the same issue. Unfortunately I bought half my packs on steam and those one all say available on windows. Following to see if you get some results!

I got a new iMac 4 a couple days ago. I'd played Sims 4 on a windows laptop beforehand and logged into my EA account to reinstall sims. I have 6 expansion packs that I'd bought on the old laptop and now that I've migrated to mac and I click 'manage add-ons' in the ea app they're all greyed out and say 'Available on Windows'. Are they not available on Mac? Spoke to EA customer support and they weren't sure why so have said they'll report it and I should be able to use expansion packs on mac. Is anyone else having this problem? Not sure what to do. I've tried relogging, redownloading EA, clearing cache files and whatever else there is to do. Don't know whether it's because I bought the expansion packs on a windows laptop but why that would change anything i don't know. I miss my expansion packs ☹️☹️

I don't know if anyone can help me

I have went through countless troubleshooting even going and talking to EA support too, I can't download 3 packs because it keeps saying I'm using windows even though I'm using Mac, if anyone can help or tell me the right place to post this to get help, this is my first time in 4-5 years of playing the sims that I am having trouble with an issue like this. The pack are Jungle adventure, Luxury Party stuff and Fashion Street Kit, This has happened before the 2025 update too.

Update. So I figured out that the 5 expansions purchased were done so through epic games. So I’m guessing I need to somehow link my newly installed ea app on my Mac with the epic games app? I’m so confused lol 

I just replaced my windows laptop with my new Mac. I installed the ea app and downloaded the base game and it automatically installed 6 out of the 11 expansions I have already purchased. Game loads great and in game it’s See’s I own 11 expansions. As does the ea app. Problem is only 6 are loading. All the other worlds pertaining to those 5 other expansions say when downloaded these worlds will show. And there not auto downloading. It takes me back to the ea app to re buy the expansion in question. When I list all 11 in the ea app it says in library but 5 of them are grayed out and I cannot click them. And they have the word windows attached to each. How do I obtain copies of them for Mac without rebuying them through the ea app. 

After switching from Origin to the EA App on Mac, the expansions purchased through EPIC Games suddenly stopped working. Support isn't able to help either. The expansions are marked as "Windows only," which is nonsense since they worked perfectly fine until uninstallation. Only after reinstalling did they stop working. And of course, in the store, they are still listed as available for both Mac and Windows.

This is exactly the problem I’m having. I haven’t had any issues with them appearing in game up until now. Did you find a way to fix it?