Sims 4 installed but not installing update?
Hello all, I've tried removing the EA App, Sims 4 install fine, but then obviously wants to update, but it doesn't start. I also repaired the game, but it only repairs the base game and then gets s...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi @CatDeliah,
Is it getting stuck at "preparing" when it's trying to update, or is it just not showing any sort of progress at all?
Thank you for getting back to me.
There is no progress at all and no suggestion that it's doing something.
- EA_Kent
Got it, thanks! Have you had the chance to try clearing the cache for the EA app to see if that helps? For more info on how you can clear it check out the EA Help website.
Let me know how that goes if you're able to give it a shot.
Sorry, I should have mentioned this in my first post, I tried that yesterday, along with restarting my laptop etc.
