SIms 4 not launching in ea app
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Rarely (0% - 9%) What is your current game version number? The SIms 4-PC What ex...
Forum Discussion
here is the dxdiag box that pops up
EA_ShepardCommunity Manager
@Faye87 Thank you. Can you save it to a file and attach the file here? There is quite a bit of info on the file we need to see.
what am I saving and attaching?
i figured out how to do it, i hope this helps
- EA_Shepard
@Faye87 Thank you. Looking at your file I can see a few issues going on. The first thing is the CPU is below system requirements. With the Sims, you can run it for a bit, but with more updates, content, and items being added, it gets to be too much for the computer.
Looking at your error report I can see the following issues
Sims mod program causing errors
Your GPU drivers are almost a year out of date
You have a PC memory leak
Multiple random programs are causing Windows errorsSteps to start updating this
Remove any and all mods, mod programs, and mod folders
Run the System File Checker tool then Check for Windows and GPU updatesInstall/Repair your VC++ files for the game (Microsoft VC++ Link)
Reset Windows Host File
I would also suggest cleaning out your registry as well which you can do from here: Guide for Troubleshooting Graphics issues
(cm edit - updated links for drivers)
