SIms 4 not launching in ea app

@Faye87  You may or may not be able to update your graphics driver at all.  HP restricts which drivers can install on most of its non-gaming laptops, at least for a while after the laptops' release.  Trying to circumvent this might not work, and if it does, the results might be less than ideal.

Instead, please link the driver download page for your laptop.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine), and you'll land on the driver download page for your system.  Please link it here.  The page doesn't contain any information about your account, or your own computer, just the overall model.  The page will show whether HP currently offers a newer graphics driver or any other driver that might be relevant here.

By the way, did you recently reset your laptop to factory settings or similar?  I ask because the dxdiag only lists a few recent errors, which could indicate a system issue or just mean that data was reset very recently.

For troubleshooting purposes, please try playing in a clean user folder.  This is the fastest way to start narrowing down the source of the issue.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.