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ReviveMeBro23's avatar
2 months ago
Solved

Sims 4 Pack missing on New Computer Install

I installed The Sims 4 on my new computer this morning and opened the game. When I attempt to load existing games, they show Get Together is missing. From within The Sims 4 game, I can see that I do own Get Together, however, the EA App says I need to purchase it. I did a repair but that did not solve it. I'm not sure what to do for Get Together to install and I'm afraid opening old saves will ruin them if I'm missing a pack I had installed when I played them. What am I overlooking?

  • Hi @ReviveMeBro23 , are any of your other packs showing correctly in the game?

    Have you tried clearing the EA app's cache to see if that helps? To do so, click on the three dashes in the far-left corner > Help > App Recovery > Clear cache.

2 Replies

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi @ReviveMeBro23 , are any of your other packs showing correctly in the game?

    Have you tried clearing the EA app's cache to see if that helps? To do so, click on the three dashes in the far-left corner > Help > App Recovery > Clear cache.

  • After I followed those steps, I opened the game but still did not have Get Together. I closed the game and repaired but still did not have Get Together. I then went to the Get Together pack in the EA App and the download button was available so I downloaded it and now I have it. Thank you so much!

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