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Leannonme39's avatar
Leannonme39
3 years ago
Solved

Sims 4 Redeem code won't let me download pack

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) ? Which client functionality are you experiencing this bug with? Download Game When did...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @Leannonme39,

    If your purchased code is showing as already redeemed when you're trying to register that to your account, you'll need to reach out to the retailer you bought it from (Instant Gaming in this case) for a refund or replacement on this code. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @Leannonme39,

If your purchased code is showing as already redeemed when you're trying to register that to your account, you'll need to reach out to the retailer you bought it from (Instant Gaming in this case) for a refund or replacement on this code. 

Leannonme39's avatar
Leannonme39
3 years ago

I got a new code. Thank you

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