Forum Discussion

toqahosam's avatar
toqahosam
Seasoned Newcomer
9 days ago
Solved

Sims 4 stuck in repair loop after update on Mac

I’m experiencing a persistent issue with The Sims 4 on Mac. This morning when I opened my game, I got an error: "the game failed to load. Error Code: 123:b378c837:938c06ee. It is recommended that you...
launching
  • toqahosam's avatar
    toqahosam
    7 days ago

    Thank you for your help. I realised that once I uninstalled and reinstalled my game, it had created new paths. I solved it by:

    1. going to Manage > View properties. I checked the path, and pressed OPEN FOLDER, which led me to a "false" Applications folder (I don't know how). 
    2. I moved the Sims 4 app and the Packs folder that I found there to the new EA Games folder that had spawned in my "true" Applications. After I did that I was able to launch the game, which spawned an Electronic Arts folder in Documents.
    3. I moved my backups to Electronic Arts, replacing the existing The Sims folder with my old one.
    4. I shut everything and relaunched; my game finally worked.

    Going to leave this here in case anyone else encounters this error!

Ballisticcake's avatar
Ballisticcake
Seasoned Newcomer
8 days ago

I was having the exact same issue and i just fixed it - My packs folder (The Sims 4 Packs) moved itself out of "The Sims 4" folder during repair and the EA app just like couldn't find it i guess?? even though it was letting me downlaod some just not all of them - but now after moving that folder back into the sims 4 folder withing the electronic arts folder my game is opening like normal

 

toqahosam's avatar
toqahosam
Seasoned Newcomer
7 days ago

Thank you for your help. I realised that once I uninstalled and reinstalled my game, it had created new paths. I solved it by:

  1. going to Manage > View properties. I checked the path, and pressed OPEN FOLDER, which led me to a "false" Applications folder (I don't know how). 
  2. I moved the Sims 4 app and the Packs folder that I found there to the new EA Games folder that had spawned in my "true" Applications. After I did that I was able to launch the game, which spawned an Electronic Arts folder in Documents.
  3. I moved my backups to Electronic Arts, replacing the existing The Sims folder with my old one.
  4. I shut everything and relaunched; my game finally worked.

Going to leave this here in case anyone else encounters this error!

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,446 PostsLatest Activity: 3 years ago