Forum Discussion

Dumeka's avatar
Dumeka
Rising Novice
8 months ago
Solved

Spore can only be installed in Chinese, Spore Sweet & Creepy not in my Library!

Hello dear Supporters, Spore and all its DLCs were activated on my Origin Account. When the Origin Client was replaced with the EA App, the Spore Galactic Adventures and the Creature Editor remaine...
pc
technical issues
  • SansGelatine's avatar
    SansGelatine
    8 months ago
    @Dumeka Thank you, I can see the problem you are reporting on the back end. I'm in conversation with the customer support team to move this forward.
Dumeka's avatar
Dumeka
Rising Novice
8 months ago
@Dumeka Does anyone ever get a response or help in these forums?
I have contacted the support over chat 3 times for the same ticket in the last two weeks, created this post here aswell but nobody is helping.
The last supporter told me in the chat to check the forums for a response from the technical team here but still nobody is responding or helping and my ticket is marked now as "No Fix".
This is seriously really bad in my opinion and not a way to treat your customers!
SansGelatine's avatar
SansGelatine
Icon for EA app Team rankEA app Team
8 months ago
@Dumeka Hi Dumeka, sorry you have had troubles with this. Could you please install the games and then submit an error report (top left menu) and post the ID here?
This will include tech details so I can understand why these languages are displayed.
  • Dumeka's avatar
    Dumeka
    Rising Novice
    8 months ago

    Hello der SansGelatine.

    I'm installing Spore in Chinese now so I can send you the ID.

    Unfortunately I can only do that for the Main Game because the DLC Sweet & Creepy is still not in my Library. ☹️

    BTW: EA_Poppy told me to tell you that the issue has to do with DRM-Limits.

    I also don't get why Akshay S. would activate the Chinese Version on my Account when I clearly added Pictures of the original Booklets with the Codes and the CDs of the main games that are EU Based and the DLC aswell.

    This is the ID that got generated: ac453de5-2a60-45e0-944c-c986e22f3943

     

    • SansGelatine's avatar
      SansGelatine
      Icon for EA app Team rankEA app Team
      8 months ago
      @Dumeka Thank you, I can see the problem you are reporting on the back end. I'm in conversation with the customer support team to move this forward.
      • Dumeka's avatar
        Dumeka
        Rising Novice
        8 months ago

        Thanks a lot! 🙂

        I hope they will find a solution soon.

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