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Loubuss's avatar
Loubuss
Rising Novice
2 months ago

Summer Sale 2025 Ended Before I Could Get My Discount

Hi there

I tried to purchase two expansion packs of The Sims 4 (Seasons and Eco Lifestyle) in the EA app on my computer because of the Summer Sale action. When I added these two packs to my cart, the subtotal showed was € 31,98. When I wanted to complete my order, the total switched to € 79,98 (the original price of both packs). I added screenshots to this post.

I reached out to the helpdesk. Unfortunately the person there couldn't help me and suggested me to write my feedback on this forum. The Summer Sale was until the 10th of July and at this moment it's still the 10th of July (at least, where I live). The person who tried to help me said the Community Manager would answer my post here at the forum.

I really looked forward to download and use these packs, so I definitely hope there's any solution to this problem...

Kind regards
Loubuss

CM edit: edited title for clarity.

purchase issue

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  • Loubuss's avatar
    Loubuss
    Rising Novice
    27 days ago

    Dear Community Manager

    It’s been 7 days since I posted about this Summer Sale error issue on the forum, and I’m still waiting for any kind of response. This is really disappointing, especially since I’m not the only one dealing with this problem. It’s frustrating to see no action taken...

    Can you please let me know when I (and everyone else affected) can expect an answer? Looking forward to hearing from you soon.

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