Teen account date of birth cannot be corrected

Question

My son's EA account is a Teen Account and is correctly linked to my EA Family.

The date of birth on the account is incorrect. Every support advisor has told me there was a temporary issue and asked me to try again the next day.

After more than a week, nothing has changed.

As the parent, I cannot edit the date of birth from Family Management, despite EA's documentation suggesting that parents should be able to manage their child's account.

A support case is open, but no progress has been made.

Since the date of birth determines access to games and features, this should be something EA Support can correct, or parents should be allowed to update.

ea_lunardustcat · Answer

Hi there, thanks for reaching out.
From what I can see from your forum account, there does not appear to be an underage account linked. I suspect that's why you’re running into this.
Parents or guardians need to create an account for their child.
If you create an adult account, you can’t link your child’s account until they’re eligible to upgrade to a teen account.
Learn more:&nbsp;
How to set up an EA Account for your child

boilou1 · Answer

Hi,Thank you for answering.I have my own account and my child is having is.The only thing I can manage is the expend limits.But the main problem for me is that the support is not able to change is date of birth when I contact them through the chat, and no one is answering the tickets I have open...&nbsp;

boilou1 · Answer

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ea_lunardustcat · Answer

Regarding account-related issues, only our support team can assist.
Since the child account is not linked correctly, that may be why they are unable to verify that you are acting as the Parent or Guardian.
Please try resuming your existing case with support and explain the situation.
If support is unable to provide another option, then I’m afraid that’s the outcome we have to follow.