Forum Discussion

kashewcos's avatar
3 years ago
Solved

The EA app is saying I don't own my sims game even though I do

I went to go play my sims 4 game only for it to say I don't own it on my account. I only have 1 EA account and no one else uses my computer. I went to try and re download it to try and fix it, but it...
  • EA_Solaire's avatar
    3 years ago

    Hi @kashewcos,

    Please try clearing the cache on the EA app following the steps here- once you've tried this, let me know if you're still unable to access or download The Sims on your account. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,816 PostsLatest Activity: 2 minutes ago