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NoHitReg's avatar
NoHitReg
3 years ago
Solved

The EA app won't let me install Battlefield 1

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 65c582fd-f1f5-4876-b11d-dcf4d5e597c4 Which client functionality are you experiencing thi...
bug
mac
pc
  • NoHitReg's avatar
    NoHitReg
    3 years ago

    Update: The issue has been solved. After being in contact with support for a while they did some change on my account and now the EA app recognizes I own the game properly and lets me install it.

Neiserblack's avatar
Neiserblack
3 years ago
@TheAnk3r finally i got my problem solved, after so many interactions with ea support they solved it

I hope you are able to solve it.
It was your game from twitch drop?
TheAnk3r's avatar
TheAnk3r
3 years ago

@NeiserblackYes, I got it for free from Amazon Prime. Glad that it worked out for you.

  • Neiserblack's avatar
    Neiserblack
    3 years ago
    @TheAnk3r wrote:

    @NeiserblackYes, I got it for free from Amazon Prime. Glad that it worked out for you.

    You had before amazon prime, the trial of Battlefield 1?

    If you can submit some images maybe i can guide you, show me how it appears for you Battlefield 1 on Ea App, try to imitate the pictures that i uploaded

    • TheAnk3r's avatar
      TheAnk3r
      3 years ago

      Here are some screenshots. I think I had a trial version of BF1 before

      • Neiserblack's avatar
        Neiserblack
        3 years ago
        @TheAnk3r try to see if you can get into origin to see if you have the trial version

        My opinion is that trial version imposes so EA app can't detect it well

        Now as you have this, try to go to EA support and put it, when they ask for the problem.you can send this post if you don't manage to explain yourself

        Keep insisting, and always with good behaviour

        Sure you will hit some agent that is really marvelous and will try to help as far as they can.

        Also use origin to recover your serial key ( you can watch it on properties of the game, make an screenshot so they can check you which day you registered and which key is)

        I am from phone so maybe I didn't explain myself well, don't hesitate to ask me anything

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