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GrandeMHamsik's avatar
GrandeMHamsik
Seasoned Novice
4 months ago

The FC 26 I bought on Steam not show in my ea library

 
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GrandeMHamsik's avatar
GrandeMHamsik
Seasoned Novice
4 months ago

I bought it on July 27 and tried everything

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

Can you confirm you're logging into the same account that the game was purchased on?

  • GrandeMHamsik's avatar
    GrandeMHamsik
    Seasoned Novice
    4 months ago

    Yes, I log in to the purchased account. The game was in my library before. Then it disappeared

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Try clearing the cache for the EA App with these instructions.

      • GrandeMHamsik's avatar
        GrandeMHamsik
        Seasoned Novice
        4 months ago

        yes I try to clear the cache every day

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