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tolkyyn's avatar
tolkyyn
4 years ago

The truth seems to be EA has NO support for my game

There is no support from EA.  I have looked at every post where someone says they can't get Jedi Fallen Order to launch, and no support people have replied to any of them, only other players trying t...
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EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago
Looking at the Dxdiag you are running older GPU drivers: Driver Date/Size: 5/3/2022 have you tried doing a clean update to the GPU drivers?

Could you try running Origin and JFO as Administrator also. @tolkyyn,

/Atic
tolkyyn's avatar
tolkyyn
4 years ago

I did everything you suggested, including the updates, and I get the exact same error message.  This is very frustrating.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Hi @tolkyyn, what's the error message you are getting?

    /Atic
    • tolkyyn's avatar
      tolkyyn
      4 years ago

      It says the game needs to be reinstalled.  I've now clean installed it 7 times, and it still won't run.  See attached photo.

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        4 years ago

        @tolkyyn  can you try to clear the Origin cache and see how it works out. (assuming you are on Origin here) 

         

        The game should not ask you for a key. 

         

        /Atic 

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