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tolkyyn's avatar
tolkyyn
4 years ago

The truth seems to be EA has NO support for my game

There is no support from EA.  I have looked at every post where someone says they can't get Jedi Fallen Order to launch, and no support people have replied to any of them, only other players trying t...
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EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago
Hi @tolkyyn, what's the error message you are getting?

/Atic
tolkyyn's avatar
tolkyyn
4 years ago

It says the game needs to be reinstalled.  I've now clean installed it 7 times, and it still won't run.  See attached photo.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago

    @tolkyyn  can you try to clear the Origin cache and see how it works out. (assuming you are on Origin here) 

     

    The game should not ask you for a key. 

     

    /Atic 

    • tolkyyn's avatar
      tolkyyn
      4 years ago

      I followed all the steps, rebooted, clicked on Origin, signed in, tried to play Jedi Fallen Order and got the exact same error message I've gotten every other time.

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        4 years ago

        Have you treed EA App and start the game from there? @tolkyyn,

        Link to download: https://www.ea.com/ea-app

        You don't have anti-virus or firewall that has blocked JFO?

        /Atic

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