4 years ago

The truth seems to be EA has NO support for my game

There is no support from EA. I have looked at every post where someone says they can't get Jedi Fallen Order to launch, and no support people have replied to any of them, only other players trying t...

bug

mac

tolkyyn

4 years ago

I followed all the steps, rebooted, clicked on Origin, signed in, tried to play Jedi Fallen Order and got the exact same error message I've gotten every other time.

EA_Atic

DICE Team

4 years ago

Have you treed EA App and start the game from there? @tolkyyn,

Link to download: https://www.ea.com/ea-app

You don't have anti-virus or firewall that has blocked JFO?

/Atic

tolkyyn
4 years ago
I had tried that before, when it didn't work I uninstalled it. So I re-downloaded it and tried again. Same exact message in the same exact box came up.
tolkyyn
4 years ago
@EA_Atic I tried again this morning. Uninstalled everything, reinstalled the EA app and JFO. I got the exact same error message.
EA_Atic
DICE Team
4 years ago
Could you try to make a new windows account with admin rights and then try inställning the game using EA app @tolkyyn,

/Atic
tolkyyn
4 years ago
Since this is a brand new computer, and I installed this on the second day I had it, it actually was a "new user account," as far as this computer is concerned. Would making another account actually be necessary?
EA_Atic
DICE Team
4 years ago
Sorry for the delay. Could be possible but most like not. @tolkyyn

Was the machine pre built or did you build it your self, did it come with any pre installed programs, anti virus etc?

/Atic
tolkyyn
4 years ago
It's an alienware, new, PC. It came with the normal software, Windows 11 etc. I have successfully installed all my other games, this is the only one that refuses to be installed.
EA_Atic
DICE Team
4 years ago
Did other EA games get installed? @tolkyyn

/Atic
tolkyyn
4 years ago
Well, if SWTOR counts, yes, otherwise I haven't tried to install others.
EA_Atic
DICE Team
4 years ago
Hi @tolkyyn, swtor use a bit of a different system, could you try with APEX as an example also its free to play.

/Atic
tolkyyn
4 years ago
@EA_Atic I don't understand what you mean by "Try with APEX." Is that something you want me to download? Thank you for still trying to help me.
tolkyyn
4 years ago
@EA_Atic Yes, I've tried starting it with and without the EA app. It simply won't run, and this is a new, high end PC.
EA_Atic
DICE Team
3 years ago
Correct, downloading APEX legends you should be able to search for it in the EA app and add it to the account. @tolkyyn,

/Atic
tolkyyn
3 years ago
@EA_Atic I don't understand at all. What is APEX Legends? I already have the EA app. How does that help me run Jedi? Where do I get APEX?
tolkyyn
3 years ago
@EA_Atic I had deleted the game and EA launcher app and today I downloaded the EA app which had a new appearance, so I downloaded JFO again and NOW it works! Thank you for hanging in there with me. I'm so happy to have it back!
tolkyyn
3 years ago
Now I'm really upset. Today EA can't launch JFO. I'm attaching the message I get. Why is this happeneing?
tolkyyn
3 years ago
I'm looking at APEX Legends and I don't want to play that game. I really don't understand why you want me to download it and waste space on my HD. Please explain how this helps.
Arjento1
3 years ago
don't know if will help but I uninstalled the EA app and re installed it now don't get that error but get another one that says. There is a problem with your games setup please reinstall game
and reinstalled game to same thing sad they've known these issues for years and not had them fixed by now but sad players help more than EA tech support does