There was an outage in the email update tool.

I contacted support asking to unlink an email address I couldn't access. I provided all the account details they asked for, but the tool crashed and they asked me to contact them later. After that, I contacted support again, and the tool crashed again. The support representative gave me a link to this forum and told me to post everything here, saying they'd help me. Case number: 240973034, EA ID: thecrewinside