"There's a problem with your download"/"Something went wrong" EA app Error - '24

RESOLVED Outage Apr. 30 - May 1, 2024. "There's a Problem With Your Download" or "Something Went Wrong" Error in EA app.

Hi everyone,

Thanks for your reports.

Our teams have shared that the services are showing signs of recovery. This should mean that the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs (exact errors shown below), has been fixed.

There's a problem with your download

Something went wrong

Could you please try logging out of the EA app and Xbox app for PC, closing it, then logging back in to see if the games are now able to be downloaded/installed without errors and appear correctly? If not, give an EA app App Recovery (👈 it's a hyperlink) a shot and try again.

Let us know how it goes.

Thank you.

If you're still having trouble, reply here and include the following info:

IMPORTANT: Please share an EA app Error Reporter ID here in the thread:

IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):

Are you playing on a Windows PC or Mac:

If Windows, what Windows version are you using (click here on how to see this):

If Mac, what version of macOS are you using (click here on how to see this):

Timestamp when the issue first occurred (date/time):

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

PLEASE REMEMBER

This thread is for the "There's a problem with your download" or "Something went wrong" error in the EA app ONLY.

For the "You don't have access" error, report it here with the requested data on page 1.

If your EA app indicates a game has been removed from your library (see below), go here.