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JamesFraserNZ's avatar
JamesFraserNZ
5 years ago
Solved

Things are taking a little longer than usual to load up. Hang tight while we try

"Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" - I get that message when trying to download a game in EA Desktop (I'm on a PC). I never get th...
bug
mac
pc
  • Koroxis's avatar
    Koroxis
    Seasoned Novice
    5 years ago
    @EA_Darko I'm getting this too. It's the same thing in Admin mode.

    Sometimes it would not recognize that I have the game downloaded and I get a prompt to download. I can start the download and point to the same directory. it seems to recognize the game is installed but the Download manager just keeps saying "Calculating".
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @Koroxis, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

      The ports to open are:

      • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
      • UDP: 1024-1124; 18000; 29900

      You can also try turning off the routers firewall to see if it helps.

      Darko

      • Koroxis's avatar
        Koroxis
        Seasoned Novice
        5 years ago
        @EA_Darko This is on EA Desktop actually. I just searched for the issue and this thread came up. I let EA Desktop and EA Background Service to bypass the firewall but the same issue is showing up.

        It was working fine before so I don't know what changed to make this happen.

        Also, if I restart EA Desktop, then I get the "Preparing" to download, but if I restart again it goes back to "Loading".

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