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JamesFraserNZ's avatar
JamesFraserNZ
5 years ago
Solved

Things are taking a little longer than usual to load up. Hang tight while we try

"Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" - I get that message when trying to download a game in EA Desktop (I'm on a PC). I never get th...
bug
mac
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Koroxis, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko

Koroxis's avatar
Koroxis
Seasoned Novice
5 years ago
@EA_Darko This is on EA Desktop actually. I just searched for the issue and this thread came up. I let EA Desktop and EA Background Service to bypass the firewall but the same issue is showing up.

It was working fine before so I don't know what changed to make this happen.

Also, if I restart EA Desktop, then I get the "Preparing" to download, but if I restart again it goes back to "Loading".
    • ArtemianCzech's avatar
      ArtemianCzech
      4 years ago

      Hey!
      I have same issue when i am trying to play games... Sometimes works fine, but mostly not. I have XB GamePass too, and when i'm trying to start the game i see only this message and grey "loading" button where PLAY button should be. My connection is OK (1000/100Mbps, by ETH. cat.6).

    • Dissizmi's avatar
      Dissizmi
      3 years ago

      Thank you, I tried a clean boot and it solved the problem for me ! Now I must find what program is causing that.

  • MyMonkeyMaya's avatar
    MyMonkeyMaya
    3 years ago

    Same, mine has been loading for days now.

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