Forum Discussion

5 years ago

Solved

Things are taking a little longer than usual to load up. Hang tight while we try

"Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" - I get that message when trying to download a game in EA Desktop (I'm on a PC). I never get th...

bug

mac

Oden0884
4 years ago
What helped me was performing a "clear cache": https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
From the EA Desktop app
Select the three dashes in the far-left corner of EA Desktop.
Scroll to Help.
Click App recovery.
Select Clear cache.

brook853

3 years ago

Me too. I'm here to get another answer, but I haven't found one yet.

NanNan19

3 years ago

Hey guys, I think I've found the solution. If you are using Windows 11 then it's the DEP settings that are causing certain elements to not install.

https://support.microsoft.com/en-us/topic/what-is-data-execution-prevention-dep-60dabc2b-90db-45fc-9b18-512419135817

Try turning off the DEP and then restarting your computer so that the change register. After that you can clear the EA app cache and/or all the other aforementioned troubleshooting methods that have worked for others.

I've finally got my expansions to work just now.