Forum Discussion

Didusak's avatar
Didusak
11 days ago
Solved

time and date product key was redeemed

Hi support EA I have purchased Mass Effect 3 from a retailer and when activating the code a had error message code already in use. They need date and time when the code was activated.I cannot find ...
pc
technical issues
  • EA_Barry's avatar
    EA_Barry
    11 days ago

    @Didusak 

    As you did not redeem that Product Code, we cannot provide the requested information to you. 

    I suggest you purchase your games elsewhere.

    Sorry this has been a bad experience but unfortunately this is out of our control.

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
11 days ago

@Didusak 

If the code you purchased was already used, you do not have access to when the code was redeemed.

Requesting a refund from that retailer is advised, as is purchasing elsewhere.

Some retailers are unscrupulous, check the following link for info on where you should purchase your games from: 

https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/

Thanks.

Didusak's avatar
Didusak
11 days ago

Hi EA support, Please find the attached screenshot with the request of the retailer Instantgaming.com
Please help me with my request.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 days ago

    @Didusak 

    As you did not redeem that Product Code, we cannot provide the requested information to you. 

    I suggest you purchase your games elsewhere.

    Sorry this has been a bad experience but unfortunately this is out of our control.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,492 PostsLatest Activity: 26 seconds ago