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Lancerr11's avatar
Lancerr11
5 years ago
Solved

Trespasser DLC Missing

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did ...
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  • EA_Jason's avatar
    EA_Jason
    5 years ago

    Hi Dragon Age fans!

    We released a fix last night that fixed the issue where players were unable to download the Dragon Age: Inquisition Trespasser DLC on EA Desktop.

    I am now seeing some posts from players that it has indeed been fixed and that's great to hear!

    Please leave a reply here if it is now working for you or if you're still running into any issues.

mserica2u's avatar
mserica2u
5 years ago

PLEASE let us know when this is fixed.  EA help through chat was clueless about the issue.  I had to google the issue while on chat with them to find out that other people are experiencing this.  Very frustrating.  In the mean time, I had to purchase an EA Play sub just to access this through Origin even though I am a Game Pass member.

stubish42's avatar
stubish42
5 years ago

Another thread in the General section is over here -> https://answers.ea.com/t5/General-Discussion/Dragon-Age-Inquistion-on-EA-desktop-missing-Tresspasser-DLC/td-p/10182756 . My post there reproduced below (didn't find this correct thread until now, whoops). Most interesting to me is that, even if I wanted to give up and purchase the DLC separately, I can't. Because the Trespasser DLC page in EA Desktop does not load and there is no purchase button. And because I can't use other purchase or installation methods without first purchasing the base game or a 'real' EA Play membership instead of access via Gamepass. Yes, also annoying that this issue has been known for months, yet help.ea.com wasting both my time and theirs trying things that certainly won't help.

I've just been chasing this with help.ea.com. I have a current EA Play subscription via my Gamepass subscription. Things I've noticed:

  • At Origin , when I'm logged in it shows me as owning all of the DLC, including Trespasser.
  • At Dragon Age™: Inquisition - Trespasser for PC | Origin, it clearly states the Trespasser DLC is included with EA Play, and when logged in I get the green tick and 'You have this content'.
  • In the EA Desktop app, it lists me as owning 7 out of the 8 DLC. I get given a price for Trespasser.
  • The game itself is listed as 'Included with your EA Play membership, and I can download and play it just fine, with all DLC apart from Trespasser.
  • If I go to any of the working DLC screens in the EA Desktop app, I get an info box at the top with the cover art and a green tick 'You own this add-on'.
  • If I go to the Trespasser DLC screen in the EA Desktop app, I get the info box at the top with the cover art and nothing else except a pulsing 'loading' icon. It looks like the Desktop app is failing to query the ea.com servers for ownership information about this DLC, and the EA Desktop app is unable to complete rendering the screen.

So far I've just gone through the usual tech support drill. We have manually cleared various Origin caches and reinstalled EA Desktop, and we have used the App Recovery option and reinstalled EA Desktop, and rebooted, and completely reinstalled Dragon Age: Inquisition. Situation has remained unchanged. Some sort of escalation has been done, but I can't see any status of that, so I guess I just need to keep annoying help.ea.com if it doesn't get fixed 'in a few days'.

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