TS4 – Sleek Bathroom & Sweet Allure Kits Not Showing After Purchase Via EA app

I have the same problem.  I actually paid five times, and I have neither kit in my game.  What do I do to rectify this situation?  Thanks in advance for your assistance.

I repaired the EA APP and found both kits available for download in my library.  Now what do I do for refunds and/or exchanges?

Hi michaleestocker 

Try clearing the cache for the EA app following the steps here, let me know if you're still not able to access your kits then.

hbh1541230 

If you've got duplicate charges on your account, you can contact the live support team so they can review your billing details and process a refund. To contact live support, you an submit a request here. 

I bought both the Sleek Bathroom and the Sweet Allure kit.
Both purchases I had to log out of EA and log back in to access my purchases.
I was charged twice for the sweet allure set. How do I get my money back for the third charge?

tigerlillysim 

For any duplicate charges on your account, you can contact live support so they can review your billing details and process a refund for you. 

Please reach out to live support for more help on this from the site here. 

michaleestocker​ tigerlillysim​ hbh1541230​ 

Would you please run an EA Error Report following the steps here and provide the Report ID so we can look into this a bit further? Thank you!