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Koala0nFire's avatar
Koala0nFire
4 years ago

Unable to download Mass Effect: Legendary Edition

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 33b9e34d-b141-43b5-ab02-5537b29050d8 Which client functionality are you experiencing thi...
bug
mac
pc
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Hi @Koala0nFire,

I'm sorry to hear that, lets see what we can do about this. 

Could you first head over to Collection and confirm that the game is in your Collection?

If it is, then click on the 3 lines on the top left and go to: Help > App Recovery > Clear cache. 

Then try again.

It's the only basic troubleshooting step I haven't seen listed yet, so I want to try this first. 

Laciuu's avatar
Laciuu
4 years ago
@EA_Jason So are there any other things we could do? I also tried all the things listed in the original post, as well as those you recommended. Multiple times. And nothing changes.

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