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Koala0nFire's avatar
Koala0nFire
4 years ago

Unable to download Mass Effect: Legendary Edition

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 33b9e34d-b141-43b5-ab02-5537b29050d8 Which client functionality are you experiencing thi...
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Laciuu's avatar
Laciuu
4 years ago
@EA_Jason Still unable to add this specific game to collection, or begin downloading it. Every other game I can add to collection, or begin downloading, when it was in my collection already. Including the games available for 10 hour trials, other Mass Effect games. Basically everything works, but not ME Legendary Edition. I had a similar problem with It takes Two a few months back, but that one I could resolve with either doing the app recovery thing, or installing EA desktop again. But this time, none of the things work, and I'm still unable to download ME: Legendary Edition. Just this one.
  • yoni116766's avatar
    yoni116766
    4 years ago

    Hey

    I'm having the same issues exactly

    Nothing helped

    I'm from Israel

    I've submitted a report 

    768f2c25-e1c8-4b2c-9686-8cdc1dad5870

    Thanks

  • Laciuu's avatar
    Laciuu
    4 years ago
    @EA_Jason bb185f5d-30ff-4cb6-b772-e876c718f5f7
    That's the Error report ID.
    I'm from Poland.
    • Koala0nFire's avatar
      Koala0nFire
      4 years ago
      @Laciuu I just changed my region in Settings > Application > Region to United Kingdom (I'm from Poland as well) and now it worked and started downloading.

      @EA_Jason Could this be escalated, that this game is somehow region locked while it shouldn't be?
      • EA_Jason's avatar
        EA_Jason
        Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
        4 years ago

        I had a feeling that was the case @Koala0nFire, that's why I asked for the region.

        If anyone here encounters the same issue, then please share your location first before trying @Koala0nFire's solution. It gives me an idea in which regions ME:LE isn't available via EA Play or the EA app. 

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