Forum Discussion

athlon1959's avatar
athlon1959
Seasoned Newcomer
3 years ago

Unable to Install EA App After Windows Update

i can't eistall  your new rip off ea app at all and you all won't let me use the Origin that works and here is the prove that it don't work and it is not just me this is from your own from you have not replyed to me at all so i can't play my games that i paid for because the new crap ea app don't install or work at all and i am don't trhe only one you need to put back the origin because it works great but your new ea app SUCKS i have cd's and the invoices to prove i paid for these games


#1

December
Options
lgaudet
★★★★★ Apprentice
lgaudet
324 pt

How do I bypass the EA App forced installation and access Origin to play games.

I cannot open Origin. It is forcing to install the EA app that does not work!

The EA app is broken.

Purchased content shows as I don't own it. Missing expansion packs and add-ons that cost a LOT of $$$$ over the year!.

Existing game files won't play. You can only re-start a new game file.

Reinstalling does not work - attempts to install content says game needs to be updated.

Repair did not update. Game files were all up to date and working this morning!
162 people had this problem.
47
+ XP
Me too
#2

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

I tried uninstalling the crappy EA app and re-installing Origin (had it in my downloads folder still) without allowing it to update Origin.

I could open Origin and launch a game without being forced into the non-functional new EA app.

But launching the game, the game kept crashing and is completely unusable.

I tried restarting the computer - DID NOT ALLOW ORIGIN TO UDPATE - and it still managed to push through the effing update forcing the install of the new EA app.

I guess I'll check if EA games are usable again in a few months or so Frown
25
+ XP
#3

December
Options
Hero puzzlezaddict
Hero
puzzlezaddict

@lgaudet Try reinstalling Origin without uninstalling the EA App. You can use the current version of Origin, which you can download from here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-...
——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
10
+ XP
#4

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

Thanks for the suggestion. I just tried that using this link and it still pops up with the forced update EA app window with no way around it, which uninstalled Origin. So I'm back to square one and also have to tell the kids today they can't play any games until EA fixes their app.
18
+ XP
#5
EA Logo
Next EA Post ↓

December
Options
Community Manager EA_Darko
Community Manager
EA_Darko

Hey @lgaudet going forward you will need to use the EA app to play your EA games.


Darko
Darko.png
0
+ XP
#6

December
Options
poisoncloversz
★★★★★ Apprentice
poisoncloversz
@EA_Darko it doesnt work. the EA app does not work.
61
+ XP
#7

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

@EA_Darko any ETA on the EA app being fixed?

$$$$$ in purchased expansion packs and add-on content shows I no longer own it. Existing game files are not playable. My guess is because they have content I bought that the new EA app does not recognize I own. The only option is to start a new blank game with base game content and a lot of missing content. Reinstall does not work.

If I try to reinstall any missing content from the EA app, it would require me to re-purchase content I already paid for.

If I try to reinstall any missing content from the game launcher, it says the game has to be updated and install failed. There is no option to update the game and "repair" did not repair anything.

Thank you,
27
+ XP
#8

December
Options
MayPanDay
★★ Guide
MayPanDay

Same here.
17
+ XP
#9

December
Options
MayPanDay
★★ Guide
MayPanDay

I've now had this problem on other PCs, all Windows 10 Pro 64 bit, all fully Patched, all working absolutely fine, and all cannot Upgrade from Origin to the mandatory EA App.

Now I cannot access any paid for content, and cannot go back to Origin.

There is no option to override the forced EA Upgrade, it now dominates the Origin screen, and there is no workaround.

I have tried all of the various suggestions to get around this, such as Running the EA App download as Administrator, making sure all Windows Modules are updated, and turning off Anti-Virus.
Nothing works.
The EA App Upgrade always downloads stuff, then halts at the Installation Screen, then, after a little while, it announces something has gone wrong. and would I like to submit a Report to the Droids, which I do every time.
I must stress this exact same issue has happened on different well specified PCs and Laptops, and it is very obviously an EA App problem.
This is, effectively, a catastrophic EA App Upgrade failure, because it totally prevents any access to existing paid-for Content.
There is no obvious way around this, and nobody should be expected to spend hours trying to find a way around what should be a simple update.


#1

December
Options
lgaudet
★★★★★ Apprentice
lgaudet
324 pt

How do I bypass the EA App forced installation and access Origin to play games.

I cannot open Origin. It is forcing to install the EA app that does not work!

The EA app is broken.

Purchased content shows as I don't own it. Missing expansion packs and add-ons that cost a LOT of $$$$ over the year!.

Existing game files won't play. You can only re-start a new game file.

Reinstalling does not work - attempts to install content says game needs to be updated.

Repair did not update. Game files were all up to date and working this morning!
162 people had this problem.
47
+ XP
Me too
#2

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

I tried uninstalling the crappy EA app and re-installing Origin (had it in my downloads folder still) without allowing it to update Origin.

I could open Origin and launch a game without being forced into the non-functional new EA app.

But launching the game, the game kept crashing and is completely unusable.

I tried restarting the computer - DID NOT ALLOW ORIGIN TO UDPATE - and it still managed to push through the effing update forcing the install of the new EA app.

I guess I'll check if EA games are usable again in a few months or so Frown
25
+ XP
#3

December
Options
Hero puzzlezaddict
Hero
puzzlezaddict

@lgaudet Try reinstalling Origin without uninstalling the EA App. You can use the current version of Origin, which you can download from here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-...
——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
10
+ XP
#4

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

Thanks for the suggestion. I just tried that using this link and it still pops up with the forced update EA app window with no way around it, which uninstalled Origin. So I'm back to square one and also have to tell the kids today they can't play any games until EA fixes their app.
18
+ XP
#5
EA Logo
Next EA Post ↓

December
Options
Community Manager EA_Darko
Community Manager
EA_Darko

Hey @lgaudet going forward you will need to use the EA app to play your EA games.


Darko
Darko.png
0
+ XP
#6

December
Options
poisoncloversz
★★★★★ Apprentice
poisoncloversz
@EA_Darko it doesnt work. the EA app does not work.
61
+ XP
#7

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

@EA_Darko any ETA on the EA app being fixed?

$$$$$ in purchased expansion packs and add-on content shows I no longer own it. Existing game files are not playable. My guess is because they have content I bought that the new EA app does not recognize I own. The only option is to start a new blank game with base game content and a lot of missing content. Reinstall does not work.

If I try to reinstall any missing content from the EA app, it would require me to re-purchase content I already paid for.

If I try to reinstall any missing content from the game launcher, it says the game has to be updated and install failed. There is no option to update the game and "repair" did not repair anything.

Thank you,
27
+ XP
#8

December
Options
MayPanDay
★★ Guide
MayPanDay

Same here.
17
+ XP
#9

December
Options
MayPanDay
★★ Guide
MayPanDay

I've now had this problem on other PCs, all Windows 10 Pro 64 bit, all fully Patched, all working absolutely fine, and all cannot Upgrade from Origin to the mandatory EA App.

Now I cannot access any paid for content, and cannot go back to Origin.

There is no option to override the forced EA Upgrade, it now dominates the Origin screen, and there is no workaround.

I have tried all of the various suggestions to get around this, such as Running the EA App download as Administrator, making sure all Windows Modules are updated, and turning off Anti-Virus.
Nothing works.
The EA App Upgrade always downloads stuff, then halts at the Installation Screen, then, after a little while, it announces something has gone wrong. and would I like to submit a Report to the Droids, which I do every time.
I must stress this exact same issue has happened on different well specified PCs and Laptops, and it is very obviously an EA App problem.
This is, effectively, a catastrophic EA App Upgrade failure, because it totally prevents any access to existing paid-for Content.
There is no obvious way around this, and nobody should be expected to spend hours trying to find a way around what should be a simple update.


#1

December
Options
lgaudet
★★★★★ Apprentice
lgaudet
324 pt

How do I bypass the EA App forced installation and access Origin to play games.

I cannot open Origin. It is forcing to install the EA app that does not work!

The EA app is broken.

Purchased content shows as I don't own it. Missing expansion packs and add-ons that cost a LOT of $$$$ over the year!.

Existing game files won't play. You can only re-start a new game file.

Reinstalling does not work - attempts to install content says game needs to be updated.

Repair did not update. Game files were all up to date and working this morning!
162 people had this problem.
47
+ XP
Me too
#2

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

I tried uninstalling the crappy EA app and re-installing Origin (had it in my downloads folder still) without allowing it to update Origin.

I could open Origin and launch a game without being forced into the non-functional new EA app.

But launching the game, the game kept crashing and is completely unusable.

I tried restarting the computer - DID NOT ALLOW ORIGIN TO UDPATE - and it still managed to push through the effing update forcing the install of the new EA app.

I guess I'll check if EA games are usable again in a few months or so Frown
25
+ XP
#3

December
Options
Hero puzzlezaddict
Hero
puzzlezaddict

@lgaudet Try reinstalling Origin without uninstalling the EA App. You can use the current version of Origin, which you can download from here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-...
——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
10
+ XP
#4

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

Thanks for the suggestion. I just tried that using this link and it still pops up with the forced update EA app window with no way around it, which uninstalled Origin. So I'm back to square one and also have to tell the kids today they can't play any games until EA fixes their app.
18
+ XP
#5
EA Logo
Next EA Post ↓

December
Options
Community Manager EA_Darko
Community Manager
EA_Darko

Hey @lgaudet going forward you will need to use the EA app to play your EA games.


Darko
Darko.png
0
+ XP
#6

December
Options
poisoncloversz
★★★★★ Apprentice
poisoncloversz
@EA_Darko it doesnt work. the EA app does not work.
61
+ XP
#7

December
Options
lgaudet
★★★★★ Apprentice
lgaudet

@EA_Darko any ETA on the EA app being fixed?

$$$$$ in purchased expansion packs and add-on content shows I no longer own it. Existing game files are not playable. My guess is because they have content I bought that the new EA app does not recognize I own. The only option is to start a new blank game with base game content and a lot of missing content. Reinstall does not work.

If I try to reinstall any missing content from the EA app, it would require me to re-purchase content I already paid for.

If I try to reinstall any missing content from the game launcher, it says the game has to be updated and install failed. There is no option to update the game and "repair" did not repair anything.

Thank you,
27
+ XP
#8

December
Options
MayPanDay
★★ Guide
MayPanDay

Same here.
17
+ XP
#9

December
Options
MayPanDay
★★ Guide
MayPanDay

I've now had this problem on other PCs, all Windows 10 Pro 64 bit, all fully Patched, all working absolutely fine, and all cannot Upgrade from Origin to the mandatory EA App.

Now I cannot access any paid for content, and cannot go back to Origin.

There is no option to override the forced EA Upgrade, it now dominates the Origin screen, and there is no workaround.

I have tried all of the various suggestions to get around this, such as Running the EA App download as Administrator, making sure all Windows Modules are updated, and turning off Anti-Virus.
Nothing works.
The EA App Upgrade always downloads stuff, then halts at the Installation Screen, then, after a little while, it announces something has gone wrong. and would I like to submit a Report to the Droids, which I do every time.
I must stress this exact same issue has happened on different well specified PCs and Laptops, and it is very obviously an EA App problem.
This is, effectively, a catastrophic EA App Upgrade failure, because it totally prevents any access to existing paid-for Content.
There is no obvious way around this, and nobody should be expected to spend hours trying to find a way around what should be a simple update.

(cm edit - updated and moved thread for tracking)

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @athlon1959 Wanted to follow up with you on this and see if you were able to launch any of the games through the EA App as of this morning?

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