UNABLE TO INSTALL GAME anno 1800

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 03/31/2021 04/01/2021
Summarize your bug I am unble to download the game into my PC
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Idk
What happens when the bug occurs? idk
What do you expect to see? my game or refund

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I purchase yesterday ANNO 1800 IT SHOWS with my games, but it doesn't finished downloading, I have tried many times.