Unable to log in due to 2-auth factor
I need help. I am locked out of my old EA account because the primary email no longer exists, which is asking me to verify my account by sending me verification the code to my old email address, whic...
Forum Discussion
The EA chatbot didn't help much, as it didn't provide relevant assistance. Yes, I know my EA ID, linked Steam ID, DOB, and I got a few CD keys to prove I'm the legal owner of that locked account. But I wish I knew how to open a support ticket, as I cannot seem to find how from EA Help. I take it human live chat is closed on weekends?
Yeah, the automated chatbot is notoriously unhelpful for complex issues like this. It’s designed for simple password resets, not full account recovery where you need to verify CD keys, old emails, and linked accounts.
About the weekend: live chat availability depends heavily on your region and time zone (for example, here in Italy it’s closed right now). It might be offline at the moment, but you should still be able to open an email ticket, and that’s enough to get your case into the queue for a real human to review.
Here’s exactly how to bypass the bot and open a real support ticket:
- Log in to help.ea.com using your new/temporary EA account.
- Scroll down the homepage until you reach the “Help by topic” section.
- Click on the tile called “EA Account support.”
- Choose one of these options:
(Even if your account isn’t hacked, that second option is a known workaround, it forces the site to show the real contact form instead of looping you back into the bot.)- Scroll past all the suggested articles. At the very bottom, you should see Contact Us, Email Us, or Chat with Us.
- If Live Chat is closed, select Email. This still sends your case to a human advisor.
- In the description box, include all the proof you already have:
- EA ID
- Linked Steam ID
- Date of Birth
- CD keys / purchase receipts
- Old email address
- Any other identifying info
Since you already have strong proof of ownership, you’re in a very good position. Once the ticket is submitted, it’s just a matter of waiting for an advisor to pick it up and manually update the email on your main account.
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