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Beekeeper_TS's avatar
Beekeeper_TS
Seasoned Scout
6 days ago

EA app goes blank after launch

Hi.

After launching the EA app, it goes blank.
I can re-launch it, and see all games, but it goes blank before i can click ANYTHING!
I tried log off and log on again.

I can't get it working!

5 Replies

  • Hi again.

    Cache is cleared.
    App updated.

    Looks like it's the friends list that is bugged, it crashed when trying to load it.

    Never had this problem before until latest update !

  • How am I supposed to fix this, when I can't enter the menu in the app???

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Beekeeper_TS​ Just to clarify, is the entire app screen still showing as blank, or is it just the friends list now? If you can upload a screenshot, that'd be great. 

    Have you tried ending EABackgroundService.exe in Task Manager and using a mobile hotspot? Additionally, some players mentioned that turning off their GPU drivers and using Windows' basic driver helped. Please give that a try and keep us updated, thanks! 

  • Beekeeper_TS's avatar
    Beekeeper_TS
    Seasoned Scout
    1 hour ago

    Thanks for the reply.
    This error was really getting on my nerves!

    What I did was:
    Deleting every file/folder I could find.
    Removed in game friends requests, via BF6.
    Uninstall all related to EA app.

    Downloaded app again.
    Clean install.
    Now it seems to work.
    I don't know what part fixed it, and it was such a hassle.
    But at least it is working now.

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