Forum Discussion

souravissme's avatar
souravissme
3 years ago
Solved

Unable to play purchased game. Getting Error Message "There was a slight hiccup"

I have valid EA account and purchased FIFA 22. It was working nice. But suddenly while trying to play the game, getting an error "This title may have been downloaded to your device by another user wh...
bug
mac
pc
  • EA_Darko's avatar
    EA_Darko
    3 years ago
    Hey all, if seeing this issue you can generally fix it by starting to download any free EA game such as Apex Legends. Once the download has started stop it and then try your other games.

    Darko
DeafMurloc's avatar
DeafMurloc
4 years ago

Hi everyone:

I have EA Play through Xbox Game Pass for PC, but when I try to download Squadrons I get this message:

Unable to install
There was a slight hiccup and we couldn’t finish installing STAR WARS™: Squadrons. Restart your PC and try again.

I've tried restarting my PC, relogging, uninstalling and installing the app... Nothing has worked. I don't have this problem with other games.

However, I think I know what is going on. The app says "You own this game" when I do not, while for every other EA Play games it says "Included with your EA Play membership". I gifted Squadrons to a friend months ago, so I suspect that's what causing this bug.

Is there anything I can do other than wait for an update? I'd love to be able to play Squadrons.

Thanks!

  • Lurtze462328's avatar
    Lurtze462328
    4 years ago

    I'm having this issue as well but for every game, including ones that it says I own. 

  • LouDog27's avatar
    LouDog27
    3 years ago

    Did anyone help you with this problem? I'm having the same issue

  • dreamerrice's avatar
    dreamerrice
    3 years ago
    @DeafMurloc I've got the work-around "solution" inspired by other user's comment below: Change the install location to Hard disk root location. For example C:\ for internal drive or E:\ (or what ever drive letter assigned) for an external drive. Don't put under a parent folder "\EA Games"
  • DravenDarkholme's avatar
    DravenDarkholme
    3 years ago

    Easy fix is to clear the cache in the EA app.

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