Not sure what I'm doing wrong. The EA app keeps saying "Your order could not be completed". Is it a server issue or am I trying to redeem my code in the wrong place?
Have you tried to use the code while making a purchase? I believe the code is for a $5 discount whenever you want to buy a Sims pack, so it may need to be used while you're trying to purchase a pack, and not as a regular game code 🤔
I have the same issue. When I tried a couple weeks ago, it said it doesn't apply to items in my cart. I found out through customer service that it was because the DLC was a preorder. I asked if there was an expiration date, and they said it didn't expire, but now that the game is out, and I tried again it says it's no longer valid or has already been used. After multiple chats with customer service, they said to post or upvote here.
I entered the code on the checkout page, located on the right side, above the blue "Pay Now" button. But from what I've understood from a chat with EA help, it can only be used on non-bundled items. You should use it asap since there seems to be an unwritten deadline to use it by.
Try posting here too. Sims Survey Error | EA Forums - 13143762 There's no help yet, but there are others with the same/similar issues, and I saw that someone else's post was merged there.
