Forum Discussion

wiseupghost's avatar
wiseupghost
Seasoned Newcomer
22 days ago

Sims Survey Error

I asked EA support this question, and after they investigated it, I was told in their chat to ask in this specific forum instead even though it's not directly related to gameplay.

I received the email "Take a survey to earn a $5 EA App coupon" and did the Sims 4 survey, but on the coupon code page, only a little rectangle showed up, and there was no code. Then on the last step of the survey, I clicked "Next" and got an error message. It was a very time-consuming survey, and I'm concerned my answers didn't go through at all? Did this happen to anyone else? I took screencaps of both errors and have attached them here.

 

error code

3 Replies

  • MagicalCabbage13's avatar
    MagicalCabbage13
    Rising Novice
    19 days ago

    I was sent here as well after contacting an EA Advisor. I was able to see the code and screenshot it but when I attempted to redeem it I just got a message stating "Your code cannot be processed at this time. Try again later.".

  • amouraama's avatar
    amouraama
    Seasoned Newcomer
    10 days ago

    Was just referred here after working with an EA advisor for half an hour. I provided the code I received after completing the survey, a screenshot of the code when it was given, screenshots of all error codes, and a screenshot of the email sent out by EA. 

  • RondaDE5's avatar
    RondaDE5
    Seasoned Newcomer
    1 hour ago

    I was referred here too. I was able to retrieve the code, but when I try to use it, it says it's no longer valid or has already been used. When I tried a couple weeks ago, it said it doesn't apply to items in my cart. I found out through customer service that it was because the DLC was a preorder. I asked if there was an expiration date, and they said it didn't expire, but now that the game is out, I'm getting this error, and after multiple chats with customer service, they said to post or upvote here.

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