Urgent issue with Xbox/EA account linking unresolved for years.

Hi EA team and community,

I’m facing a persistent problem with linking and unlinking Xbox accounts to my EA account that has been unresolved for weeks despite multiple support tickets.

Here’s the situation:

My primary EA account is linked to the email I use daily (I won’t disclose it here for privacy).

I have two Xbox accounts:
• iosonoAxel (Xbox account currently linked incorrectly to my EA account)
• nonsonoAxel (the Xbox account I want to link to my EA account, but it’s currently linked to my father’s EA account by mistake).

Because of this incorrect linking, I’m unable to connect my Xbox to the correct EA profile, which limits my game progress, purchases, and online services.

I have full access to all the Xbox and EA accounts involved, so I can provide any verification needed to prove ownership and clear the confusion.

I’ve already contacted EA support multiple times, but all they do is open tickets that remain unresolved or provide generic replies asking me to wait up to 72 hours. Unfortunately, no progress has been made, and the previous tickets were closed without a real solution.

I kindly ask for a direct intervention from a supervisor, moderator, or an EA team member with the authority to manually unlink and re-link these accounts properly, as this is causing me significant inconvenience and blocking my gaming experience.

Thank you in advance for any assistance or guidance you can provide.

[CM: Moved from IT to EN - Please make sure to be posting in the right language forums!]