Forum Discussion

5 years ago

Solved

When i try to dowload EA desktop it says something went wrong

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Application Installer W...

bug

mac

Rotblut
5 years ago
@eclipsespyder1
have you tried to right-click the installer and run as admin?
Also please check your Log! C:\Users\%USERPROFILE%\AppData\Local\Temp, look for something like "Origin_Beta_2021080812345.log".
Also i found something may interests you.
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-Fails-to-Re-install-Due-to-Thinking-it-s-Still-on-the/m-p/10292422/highlight/true#M2460

JJF1996

4 years ago

This actually helped - the only thing is that the folder "address" didn't work when I copied it, but you can work around it

Windows Key and E to open file explorer, navigate to Local Disk (C🙂 (or whatever drive your OS is located on), make sure "Hidden Files" is checked under the View tab (Windows 10)
Open ProgramData, then find Package Cache and look for a folder that starts "{C2622085-ABD2-49E5-8AB9-D3D6A642C091}" (there may be a few). If there are multiple the "v_____" number should correlate to version so I picked the highest one to install from but if the app needs an update I'm sure it won't hesitate to complain at you after it's installed.

I'm including screengrabs to make it a bit easier for anyone trying to follow this - I know I can be pretty bad at explaining.
I DID notice the Terms and Conditions are in Latin (go figure) and if you translate them, I'm considering it an easter egg cuz it gave me a giggle