Forum Discussion

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[WORKAROUND] "An unknown error occurred" while downloading DLC on EA app for Mac

Hey everyone, We're aware of a problem with the EA app for Mac, which results in the 'Something went wrong. An unknown error occurred' error when trying to download and install Sim...
mac
technical issues
Rourboat93's avatar
Rourboat93
2 years ago

I am trying to update my sims 4 game through the EA app. However it keeps saying there is an error and going through the same process of trying to update. 

I have cleared the cache and restarted my computer, how else can I resolve this?


Thank you

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @Rourboat93,

Could you please try the workaround posted here and see if that fixes it?

Let us know how it goes please. 🙂

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago
      @Rourboat93, awesome, thanks for the update! I'll merge the threads. 🙂

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,827 PostsLatest Activity: 3 hours ago