"You don't have access" error
So I am having a very strange problem. I bought 3 packs, Toddler stuff, Kids room stuff, and parenthood. I was able to download them fine. Then one day they randomly were not downloaded. I went to the EA app and queued them up to download but it said there was an "Unexpected issue" and to try again later. So I did and the same thing happened again and again and again. Flash forward a few months, now when I try to download them it says I don't have access since I "don't own the game' and i have the go to the game hub to get the game. I am still able to play the game and all my other packs work just fine, even ones I bought after those 3. I don't know what to do and I really just want my packs back.
Hey there,
It sounds like this pack may have been removed from your account- this isn't something we can check for over the forums since we don't have access to your account details, but the live support team can take a look and see what's happening with your packs.
Please contact live support so they can check your entitlements for these packs by submitting a help request here: https://help.ea.com/en/help/faq/using-ea-help/
