Forum Discussion

Theironside17's avatar
Theironside17
3 years ago
Solved

you don't have access error

I have owned the Sims 4 with the Deluxe version since 2017. I bought it through origin and now only run it through the EA desktop app. However, as of a few days ago after the latest Sims 4 update, th...
bug
mac
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hi @NDNSpeedRacer,

    Can you try going offline then back online in the EA app please and then try launching your game again?



    If that fails, please try clearing the app cache via the steps here and let me know how you get on.

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @NDNSpeedRacer,

Can you try going offline then back online in the EA app please and then try launching your game again?



If that fails, please try clearing the app cache via the steps here and let me know how you get on.

Monkeybarrs's avatar
Monkeybarrs
3 years ago
@EA_Cade I know I didn't comment but I had the same issue and this fixed it instantly lol! Thanks 😄

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,651 PostsLatest Activity: 2 years ago