Installation EA APP

Hello @lord_ganmor 

Voici un post épinglé avec différentes démarches afin de dépanner l'application, en espérant que cela vous sera utile.

N'hésitez pas à nous donner plus d'informations (PC ou Mac, Version Windows 32 ou 64 bits, etc...)

Bonjour,

J'ai fait comme dans le lien que vous m'avez fourni mais ca ne marche toujours pas.

Je possède Windows 10 64 bits.

Merci d'avance et bonne journée.

Bonjour,

idem ! rien n'y fait.

Bonjour @lord_ganmor ,

Essaie de voir si tu as un log d'erreur vis à vis de l'installation d'EA app :

- Sur Windows 10, veille à bien afficher les fichiers et dossiers cachés sur Windows (cochez la case Éléments masqués via l'Explorateur de fichiers - Affichage).

- Ensuite rends-toi ici C:\Utilisateurs\"Nom de session"\AppData\Local\Temp puis cherche un fichier ressemblant à EA_app_...msi.log, ouvre-le avec un éditeur de texte puis fais un copier-coller du texte dans ta réponse sur AHQ.

* "Nom de session"= nom de ton compte Windows.

Vérifie bien au cas où que NET Framework 4.8.1 soit bien installé sur ton PC. Autre point, as-tu uniquement cette erreur qui apparait ou une autre en fond du type INST..., si oui peux-tu fournir le code ? 

[4714:4D68][2023-04-09T10:41:35]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19045: Service Pack 0), path: C:\Users\Morgan\AppData\Local\Temp\{0E69200F-6AE0-4E07-999D-D050FF5914BD}\.cr\EAappInstaller.exe
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'DefaultInstallFolder' to value '[ProgramFiles64Folder]Electronic Arts\EA Desktop'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'InstallFolder' to value '[DefaultInstallFolder]'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'BundleExecutableName' to value 'EAappInstaller.exe'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'CreateDesktopShortcut' to value '1'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'EAX_UNINSTALL_ORIGIN' to value '0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'IsThickInstaller' to value 'no'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing version variable 'VCRedist10MinVer' to value '10.0.0.0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing version variable 'VCRedist11MinVer' to value '11.0.0.0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing version variable 'VCRedist12MinVer' to value '12.0.0.0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing version variable 'VCRedist14MinVer' to value '14.16.27012.0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'INSTALLER_ERROR_REPORTER_SHORTCUT_TITLE' to value 'EA Error Reporter'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'INSTALLER_UPDATER_SHORTCUT_TITLE' to value 'EA Updater'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'INSTALLER_RECOVERY_HELPER_SHORTCUT_TITLE' to value 'App Recovery'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'INSTALLER_ERROR_UNKNOWN' to value 'EA app encountered an error during the installation. Try again a bit later.'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'BundleProviderId' to value '[WixBundleProviderKey]'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'PRODUCT_DISPLAY_NAME' to value 'EA app'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'EAX_SHORTCUT_NAME' to value 'EA'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'EAX_LAUNCH_CLIENT' to value '1'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'INTREPID_ENABLE' to value '0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'EAX_REPAIR' to value '0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'EAX_ALLOW_WINDOWS_7' to value '1'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'JUNO_AUTHCODE' to value ''
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'EAX_ECLIPSE_UPGRADE' to value '0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'EAX_ECLIPSE_MODE' to value '0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'EAX_ECLIPSE_COHORT' to value ''
[4714:4D68][2023-04-09T10:41:35]i000: Initializing numeric variable 'EAX_ECLIPSE_ENABLE' to value '0'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'DEFAULT_DOWNLOAD_IN_PLACE_DIR' to value '[ProgramFiles64Folder]EA Games\'
[4714:4D68][2023-04-09T10:41:35]i000: Initializing string variable 'EAX_DOWNLOAD_IN_PLACE_DIR' to value '[DEFAULT_DOWNLOAD_IN_PLACE_DIR]'
[4714:4D68][2023-04-09T10:41:35]i009: Command Line: '-burn.clean.room=C:\Users\Morgan\Téléchargements\EAappInstaller.exe -burn.filehandle.attached=556 -burn.filehandle.self=668'
[4714:4D68][2023-04-09T10:41:35]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Morgan\Téléchargements\EAappInstaller.exe'
[4714:4D68][2023-04-09T10:41:35]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Morgan\Téléchargements\'
[4714:4D68][2023-04-09T10:41:35]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Morgan\AppData\Local\Temp\EA_app_20230409104135.log'
[4714:4D68][2023-04-09T10:41:35]i000: Setting string variable 'WixBundleName' to value 'EA app'
[4714:4D68][2023-04-09T10:41:35]i000: Setting string variable 'WixBundleManufacturer' to value 'Electronic Arts'
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[IsThickInstaller]; result=[no]
[4714:4D68][2023-04-09T10:41:35]i000: Setting string variable 'INSTALLER_UPDATER_SHORTCUT_TITLE' to value 'Outil de mise à jour d’EA app'
[4714:4D68][2023-04-09T10:41:35]i000: Setting string variable 'PRODUCT_DISPLAY_NAME' to value 'EA app'
[4714:4D68][2023-04-09T10:41:35]i000: Setting string variable 'EAX_SHORTCUT_NAME' to value 'EA'
[4714:4D68][2023-04-09T10:41:35]i000: Setting numeric variable 'EAX_ALLOW_WINDOWS_7' to value 1
[4714:4D68][2023-04-09T10:41:35]i000: Setting numeric variable 'EAX_ECLIPSE_ENABLE' to value 1
[4714:4D68][2023-04-09T10:41:35]e000: EAXBA ERROR (RegistryKey::openSubKey:261) Failed to open subkey Software\Origin
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_REPAIR]; result=[0]
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (TelemetryManager::createSessionId:67) Installer session: 1628c2a3-7ee9-41cb-91ea-21e301955287
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_REPAIR]; result=[0]
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[INTREPID_ENABLE]; result=[0]
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[IGNORE_ALREADY_INSTALLED]; result=[]
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_LAUNCH_CLIENT]; result=[1]
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[JUNO_AUTHCODE]; result=[]
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[Privileged]; result=[1]
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[WixBundleElevated]; result=[0]
[4714:4D68][2023-04-09T10:41:35]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[IGNORE_INSTALLED]; result=[]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::BootstrapperApplication:540) pkgcache_dacl[D:PAI(A;OICI;FA;;;BA)(A;OICI;FA;;;SY)(A;;0x1200a9;;;WD)(A;OICIIO;GXGR;;;WD)(A;;0x1200a9;;;BU)(A;OICIIO;GXGR;;;BU)], pkgcache_owner[BUILTIN\Administrateurs]
[4714:4D68][2023-04-09T10:41:36]e000: EAXBA ERROR (RegistryKey::openSubKey:261) Failed to open subkey Software\Origin
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[BundleExecutableName]; result=[EAappInstaller.exe]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::OnStartup:669) [STARTUP] app[EAappInstaller.exe], configurable[false], processId[18196]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::OnStartup:670) Version: 12.148.0.5405
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::OnStartup:671) Command line: ["C:\Users\####\AppData\Local\Temp\{0E69200F-6AE0-4E07-999D-D050FF5914BD}\.cr\EAappInstaller.exe" -burn.clean.room="C:\Users\####\T�l�chargements\EAappInstaller.exe" -burn.filehandle.attached=556 -burn.filehandle.self=668 ]
[4714:31F4][2023-04-09T10:41:36]i000: EAXBA TRACE (`anonymous-namespace'::UIThreadFunc:367) Entering UIThreadFunc
[4714:31F4][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[InstallFolder]; result=[C:\Program Files\Electronic Arts\EA Desktop]
[4714:31F4][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_DOWNLOAD_IN_PLACE_DIR]; result=[C:\Program Files\EA Games\]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[WixBundleSourceProcessFolder]; result=[C:\Users\####\T�l�chargements\]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::checkForITD:660) Found ITD parameters: [no] itdParams=[-ITD]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[WixBundleLog]; result=[C:\Users\####\AppData\Local\Temp\EA_app_20230409104135.log]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_REPAIR]; result=[0]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_ECLIPSE_MODE]; result=[0]
[4714:4D68][2023-04-09T10:41:36]e000: EAXBA ERROR (RegistryKey::openSubKey:261) Failed to open subkey Software\Origin
[4714:4D68][2023-04-09T10:41:36]i100: Detect begin, 6 packages
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectBegin:959) fInstalled=false, cPackages=6
[4714:4D68][2023-04-09T10:41:36]i000: Setting version variable 'VCRedist10X86InstalledVer' to value '10.0.40219.0'
[4714:4D68][2023-04-09T10:41:36]i000: Setting version variable 'VCRedist11X86InstalledVer' to value '11.0.61030.0'
[4714:4D68][2023-04-09T10:41:36]i000: Setting version variable 'VCRedist12X86InstalledVer' to value '12.0.21005.0'
[4714:4D68][2023-04-09T10:41:36]i000: Setting version variable 'VCRedist14X64InstalledVer' to value '14.34.31938.0'
[4714:4D68][2023-04-09T10:41:36]i000: Setting version variable 'VCRedist14X86InstalledVer' to value '14.34.31938.0'
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectUpdateBegin:987) wzUpdateLocation=https://origin.com/, nRecommendation=0
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[IsThickInstaller]; result=[no]
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA INFO (getUpdateBucket:37) Using bucket value: 90
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectUpdateComplete:1034) hrStatus=L�op�ration a r�ussi., wzUpdateLocation=(null)
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageBegin:1064) wzPackageId=vcredist_10.0.40219.x86.exe
[4714:4D68][2023-04-09T10:41:36]i052: Condition '(VCRedist10X86InstalledVer >= VCRedist10MinVer)' evaluates to true.
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageComplete:1128) wzPackageId=vcredist_10.0.40219.x86.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageBegin:1064) wzPackageId=vcredist_11.0.61030.x86.exe
[4714:4D68][2023-04-09T10:41:36]i052: Condition '(VCRedist11X86InstalledVer >= VCRedist11MinVer)' evaluates to true.
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageComplete:1128) wzPackageId=vcredist_11.0.61030.x86.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageBegin:1064) wzPackageId=vcredist_12.0.40664.x86.exe
[4714:4D68][2023-04-09T10:41:36]i052: Condition '(VCRedist12X86InstalledVer >= VCRedist12MinVer)' evaluates to true.
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageComplete:1128) wzPackageId=vcredist_12.0.40664.x86.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageBegin:1064) wzPackageId=vcredist_14.32.31332.x86.exe
[4714:4D68][2023-04-09T10:41:36]i052: Condition '(VCRedist14X86InstalledVer >= VCRedist14MinVer)' evaluates to true.
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageComplete:1128) wzPackageId=vcredist_14.32.31332.x86.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageBegin:1064) wzPackageId=vcredist_14.32.31332.x64.exe
[4714:4D68][2023-04-09T10:41:36]i052: Condition '(VCRedist14X64InstalledVer >= VCRedist14MinVer)' evaluates to true.
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageComplete:1128) wzPackageId=vcredist_14.32.31332.x64.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageBegin:1064) wzPackageId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectMsiFeature:1115) wzPackageId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, wzFeatureId=ProductFeature, state=BOOTSTRAPPER_FEATURE_STATE_ABSENT
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectPackageComplete:1128) wzPackageId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_ABSENT
[4714:4D68][2023-04-09T10:41:36]i101: Detected package: vcredist_10.0.40219.x86.exe, state: Present, cached: None
[4714:4D68][2023-04-09T10:41:36]i101: Detected package: vcredist_11.0.61030.x86.exe, state: Present, cached: None
[4714:4D68][2023-04-09T10:41:36]i101: Detected package: vcredist_12.0.40664.x86.exe, state: Present, cached: None
[4714:4D68][2023-04-09T10:41:36]i101: Detected package: vcredist_14.32.31332.x86.exe, state: Present, cached: None
[4714:4D68][2023-04-09T10:41:36]i101: Detected package: vcredist_14.32.31332.x64.exe, state: Present, cached: None
[4714:4D68][2023-04-09T10:41:36]i101: Detected package: EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, state: Absent, cached: None
[4714:4D68][2023-04-09T10:41:36]i104: Detected package: EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, feature: ProductFeature, state: Absent
[4714:4D68][2023-04-09T10:41:36]i000: EAXBA TRACE (BootstrapperApplication::OnDetectComplete:1146) hrStatus=L�op�ration a r�ussi.
[4714:31F4][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_REPAIR]; result=[0]
[4714:31F4][2023-04-09T10:41:36]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_ECLIPSE_COHORT]; result=[]
[4714:4D68][2023-04-09T10:41:36]i199: Detect complete, result: 0x0
[4714:31F4][2023-04-09T10:41:39]i000: EAXBA INFO (BootstrapperDialog::ValidateInstallFolder:509) folder=[C:\Program Files\EA Games]
[4714:31F4][2023-04-09T10:41:39]e000: EAXBA ERROR (RegistryKey::openSubKey:261) Failed to open subkey Software\Origin
[4714:31F4][2023-04-09T10:41:39]i000: Setting string variable 'EAX_DOWNLOAD_IN_PLACE_DIR' to value 'C:\Program Files\EA Games\'
[4714:31F4][2023-04-09T10:41:39]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[IsThickInstaller]; result=[no]
[4714:31F4][2023-04-09T10:41:39]i000: Setting string variable 'CreateDesktopShortcut' to value '1'
[4714:31F4][2023-04-09T10:41:39]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_ECLIPSE_COHORT]; result=[]
[4714:4D68][2023-04-09T10:41:39]i200: Plan begin, 6 packages, action: Install
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanBegin:1159) cPackages=6
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageBegin:1187) wzPackageId=vcredist_10.0.40219.x86.exe, pRequestedState=BOOTSTRAPPER_REQUEST_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:39]w321: Skipping dependency registration on package with no dependency providers: vcredist_10.0.40219.x86.exe
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageComplete:1237) wzPackageId=vcredist_10.0.40219.x86.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT, requested=BOOTSTRAPPER_REQUEST_STATE_PRESENT, execute=BOOTSTRAPPER_ACTION_STATE_NONE, rollback=BOOTSTRAPPER_ACTION_STATE_NONE
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageBegin:1187) wzPackageId=vcredist_11.0.61030.x86.exe, pRequestedState=BOOTSTRAPPER_REQUEST_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:39]w321: Skipping dependency registration on package with no dependency providers: vcredist_11.0.61030.x86.exe
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageComplete:1237) wzPackageId=vcredist_11.0.61030.x86.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT, requested=BOOTSTRAPPER_REQUEST_STATE_PRESENT, execute=BOOTSTRAPPER_ACTION_STATE_NONE, rollback=BOOTSTRAPPER_ACTION_STATE_NONE
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageBegin:1187) wzPackageId=vcredist_12.0.40664.x86.exe, pRequestedState=BOOTSTRAPPER_REQUEST_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:39]w321: Skipping dependency registration on package with no dependency providers: vcredist_12.0.40664.x86.exe
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageComplete:1237) wzPackageId=vcredist_12.0.40664.x86.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT, requested=BOOTSTRAPPER_REQUEST_STATE_PRESENT, execute=BOOTSTRAPPER_ACTION_STATE_NONE, rollback=BOOTSTRAPPER_ACTION_STATE_NONE
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageBegin:1187) wzPackageId=vcredist_14.32.31332.x86.exe, pRequestedState=BOOTSTRAPPER_REQUEST_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:39]w321: Skipping dependency registration on package with no dependency providers: vcredist_14.32.31332.x86.exe
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageComplete:1237) wzPackageId=vcredist_14.32.31332.x86.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT, requested=BOOTSTRAPPER_REQUEST_STATE_PRESENT, execute=BOOTSTRAPPER_ACTION_STATE_NONE, rollback=BOOTSTRAPPER_ACTION_STATE_NONE
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageBegin:1187) wzPackageId=vcredist_14.32.31332.x64.exe, pRequestedState=BOOTSTRAPPER_REQUEST_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:39]w321: Skipping dependency registration on package with no dependency providers: vcredist_14.32.31332.x64.exe
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageComplete:1237) wzPackageId=vcredist_14.32.31332.x64.exe, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_PRESENT, requested=BOOTSTRAPPER_REQUEST_STATE_PRESENT, execute=BOOTSTRAPPER_ACTION_STATE_NONE, rollback=BOOTSTRAPPER_ACTION_STATE_NONE
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageBegin:1187) wzPackageId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, pRequestedState=BOOTSTRAPPER_REQUEST_STATE_PRESENT
[4714:4D68][2023-04-09T10:41:39]i204: Plan 1 msi features for package: EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanMsiFeature:1224) wzPackageId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, wzFeatureId=ProductFeature, pRequestedState=BOOTSTRAPPER_FEATURE_STATE_UNKNOWN
[4714:4D68][2023-04-09T10:41:39]i203: Planned feature: ProductFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[4714:4D68][2023-04-09T10:41:39]i000: Setting string variable 'WixBundleRollbackLog_EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi' to value 'C:\Users\Morgan\AppData\Local\Temp\EA_app_20230409104135_000_EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi_rollback.log'
[4714:4D68][2023-04-09T10:41:39]i000: Setting string variable 'WixBundleLog_EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi' to value 'C:\Users\Morgan\AppData\Local\Temp\EA_app_20230409104135_000_EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi.log'
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanPackageComplete:1237) wzPackageId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, hrStatus=L�op�ration a r�ussi., state=BOOTSTRAPPER_PACKAGE_STATE_ABSENT, requested=BOOTSTRAPPER_REQUEST_STATE_PRESENT, execute=BOOTSTRAPPER_ACTION_STATE_INSTALL, rollback=BOOTSTRAPPER_ACTION_STATE_UNINSTALL
[4714:4D68][2023-04-09T10:41:39]i201: Planned package: vcredist_10.0.40219.x86.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4714:4D68][2023-04-09T10:41:39]i201: Planned package: vcredist_11.0.61030.x86.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4714:4D68][2023-04-09T10:41:39]i201: Planned package: vcredist_12.0.40664.x86.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4714:4D68][2023-04-09T10:41:39]i201: Planned package: vcredist_14.32.31332.x86.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4714:4D68][2023-04-09T10:41:39]i201: Planned package: vcredist_14.32.31332.x64.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4714:4D68][2023-04-09T10:41:39]i201: Planned package: EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnPlanComplete:1255) hrStatus=L�op�ration a r�ussi.
[4714:4D68][2023-04-09T10:41:39]i299: Plan complete, result: 0x0
[4714:4D68][2023-04-09T10:41:39]i300: Apply begin
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnApplyPhaseCount:1277) dwPhaseCount=2
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnApplyBegin:1268) Entering OnApplyBegin
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA TRACE (BootstrapperApplication::OnElevate:1288) Entering OnElevate
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[BundleExecutableName]; result=[EAappInstaller.exe]
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA INFO (BootstrapperApplication::LockFile:2575) Locked C:\Users\####\AppData\Local\Temp\{D87A162D-ED96-47A1-9788-A848779F1144}\.be\EAappInstaller.exe
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA INFO (`anonymous-namespace'::verifyEmbeddedSignature:113) Successfully verified that file [C:\Users\####\AppData\Local\Temp\{D87A162D-ED96-47A1-9788-A848779F1144}\.be\EAappInstaller.exe] was signed and signature is verified.
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA INFO (isValidEACertificate:274) The file has a valid EA certificate: C:\Users\####\AppData\Local\Temp\{D87A162D-ED96-47A1-9788-A848779F1144}\.be\EAappInstaller.exe
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA INFO (BootstrapperApplication::LockFile:2575) Locked C:\Users\####\AppData\Local\Temp\{D87A162D-ED96-47A1-9788-A848779F1144}\.be\version.dll
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA INFO (`anonymous-namespace'::verifyEmbeddedSignature:113) Successfully verified that file [C:\Users\####\AppData\Local\Temp\{D87A162D-ED96-47A1-9788-A848779F1144}\.be\version.dll] was signed and signature is verified.
[4714:4D68][2023-04-09T10:41:39]i000: EAXBA INFO (isValidEACertificate:274) The file has a valid EA certificate: C:\Users\####\AppData\Local\Temp\{D87A162D-ED96-47A1-9788-A848779F1144}\.be\version.dll
[4714:4D68][2023-04-09T10:41:39]i010: Launching elevated engine process.
[4714:4D68][2023-04-09T10:41:42]i011: Launched elevated engine process.
[4714:4D68][2023-04-09T10:41:42]i012: Connected to elevated engine.
[3CF0:5594][2023-04-09T10:41:42]i358: Pausing automatic updates.
[3CF0:5594][2023-04-09T10:41:42]i359: Paused automatic updates.
[3CF0:5594][2023-04-09T10:41:42]i360: Creating a system restore point.
[3CF0:5594][2023-04-09T10:41:51]i361: Created a system restore point.
[4714:4D68][2023-04-09T10:41:51]i000: EAXBA TRACE (BootstrapperApplication::OnRegisterBegin:1346) Entering OnRegisterBegin
[3CF0:5594][2023-04-09T10:41:51]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2da5c03a-a437-48b6-85b8-7fafff95de5e}, options: 0x7, disable resume: No
[3CF0:5594][2023-04-09T10:41:51]i000: Caching bundle from: 'C:\Users\Morgan\AppData\Local\Temp\{D87A162D-ED96-47A1-9788-A848779F1144}\.be\EAappInstaller.exe' to: 'C:\ProgramData\Package Cache\{2da5c03a-a437-48b6-85b8-7fafff95de5e}\EAappInstaller.exe'
[3CF0:5594][2023-04-09T10:41:51]i320: Registering bundle dependency provider: {2da5c03a-a437-48b6-85b8-7fafff95de5e}, version: 12.148.0.5405
[3CF0:5594][2023-04-09T10:41:51]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2da5c03a-a437-48b6-85b8-7fafff95de5e}, resume: Active, restart initiated: No, disable resume: No
[4714:4D68][2023-04-09T10:41:51]i000: EAXBA TRACE (BootstrapperApplication::OnRegisterComplete:1355) hrStatus=L�op�ration a r�ussi.
[4714:36E0][2023-04-09T10:41:51]i000: EAXBA TRACE (BootstrapperApplication::OnCacheBegin:1368) Entering OnCacheBegin
[4714:31F4][2023-04-09T10:41:51]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[IsThickInstaller]; result=[no]
[4714:36E0][2023-04-09T10:41:51]i000: EAXBA TRACE (BootstrapperApplication::OnCachePackageBegin:1377) wzPackageId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, cCachePayloads=1, dw64PackageCacheSize=140779520
[4714:36E0][2023-04-09T10:41:51]w343: Prompt for source of package: EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, payload: EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, path: C:\Users\Morgan\Téléchargements\EAapp-12.148.0.5405-1828.msi
[4714:36E0][2023-04-09T10:41:51]i000: EAXBA TRACE (BootstrapperApplication::OnResolveSource:1453) wzPackageOrContainerId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, wzPayloadId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, wzLocalSource=C:\Users\####\T�l�chargements\EAapp-12.148.0.5405-1828.msi, wzDownloadSource=https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAapp-12.148.0.5405-1828.msi
[4714:36E0][2023-04-09T10:41:51]i000: EAXBA TRACE (BootstrapperApplication::OnCacheAcquireBegin:1395) wzPackageOrContainerId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, wzPayloadId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, operation=BOOTSTRAPPER_CACHE_OPERATION_DOWNLOAD, wzSource=https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAapp-12.148.0.5405-1828.msi
[4714:36E0][2023-04-09T10:41:51]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_REPAIR]; result=[0]
[4714:36E0][2023-04-09T10:41:51]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_REPAIR]; result=[0]
[4714:36E0][2023-04-09T10:41:52]i338: Acquiring package: EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, payload: EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, download from: https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAapp-12.148.0.5405-1828.msi
[4714:36E0][2023-04-09T10:41:59]i000: EAXBA TRACE (BootstrapperApplication::OnCacheAcquireComplete:1472) wzPackageOrContainerId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, wzPayloadId=EAapp_12.148.0.5405_d45fbaffc_05cca40_1828.msi, hrStatus=L�op�ration a r�ussi., nRecommendation=0
[4714:36E0][2023-04-09T10:41:59]i000: EAXBA INFO (BootstrapperApplication::GetEngineVariable:2139) variable=[EAX_REPAIR]; result=[0]

Bonjour,

voici 2 codes erreur que j'obtiens régulièrement.

78-6356 et B8-6356.

Merci d'avance.

@lord_ganmor , as-tu bien vérifié que NET Framework 4.8.1 soit bien installé sur ton PC ?

Tu peux aussi essayer ceci :

- Crée un autre compte utilisateur Windows en installant EA app sur celui-ci ensuite il te suffit de basculer à nouveau sur ton compte Windows principal afin de voir si cela fonctionne.

Bonjour,

oui il est bien installé.

D'ailleurs si je veux le réinstaller j'ai le message comme quoi qu'il est déjà installé et à jour.

Bonjour,

J'ai fais comme vous me l'avez demandé avec un nouveau compte.

Ça me fait la même chose.

Merci d'avance.