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Newcomer

2 months ago

Solved

Collegamento account

Non posso accedere all'account tramite Xbox app da PC perchè mi chiede di resettare la password , lo faccio ma mi dice che non posso procedere perchè già associato a "en*****@disabled.ea.com". Come posso risolvere? Ho aperto già una pratica (n°205445312) tramite email , non ho ricevuta risposta , ma all'interno della pagina leggo in verde " in attesa del giocatore " ma non vedo nessuna risposta o possibilità di fare altro. Seguendo le varie discussioni simili sul gruppo , ho provato anche a cliccare il link per l'assistenza ma non riesco in nessun modo ad aprire una chat live con l'assistente per risolvere il problema .
Questa problematcia influisce anche nella non possibilità di sfruttare l'abbonamento da poco effettuato con Xbox e il game pass EA .
Confido in una vostra risoluzione al problema nel breve termine. Grazie.

collegare gli account

problemi tecnici

EA_QueenBee
5 months ago
Hoi @Fumiko6615,

Soms als je een code via EA verzilvert moet je het spel via de EA app opstarten zodat het de code goed vangt. Kan je dat proberen?

1 Reply

EA_Claus
Community Manager
2 months ago
Ciao CosimoBa94,

reipostare la password dell'account EA dovrebbe riattivare l'account EA collegato, se non hai creato un nuovo account EA usando la stessa email.

Se hai creato un nuovo account EA usando la stessa email, per favore prova a cambiarla seguendo questa guida, e dopo prova nuovamente a resettare la password del tuo account EA disabilitato.

Se reimpostare la password non funziona e continui a ricevere lo stesso errore quando cerchi di accedere, sarà necessario contattare il Servizio Clienti direttamente seguendo questa guida per problemi di accesso con l'account EA, eseguire delle verifiche, e dare un'occhiata più da vicino all'account.

Se non riesci a trovare l'opzione "Chatta con noi" prova ad inviare una pratica senza eseguire il log in dal sito di supporto, o ad usare la modalità incognito sul tuo browser, e selezionando "Mi serve aiuto per accedere al mio account EA" come categoria.

I nostri Operatori faranno del loro meglio per aiutarti via chat, speriamo che riuscirai a risolvere questa situazione presto!

About EA app Problemi tecnici & Bug

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Non posso accedere all'account tramite Xbox app da PC perchè mi chiede di resettare la password , lo faccio ma mi dice che non posso procedere perchè già associato a \"en*****@disabled.ea.com\". Come posso risolvere? Ho aperto già una pratica (n°205445312) tramite email , non ho ricevuta risposta , ma all'interno della pagina leggo in verde \" in attesa del giocatore \" ma non vedo nessuna risposta o possibilità di fare altro. Seguendo le varie discussioni simili sul gruppo , ho provato anche a cliccare il link per l'assistenza ma non riesco in nessun modo ad aprire una chat live con l'assistente per risolvere il problema .
Questa problematcia influisce anche nella non possibilità di sfruttare l'abbonamento da poco effettuato con Xbox e il game pass EA .
Confido in una vostra risoluzione al problema nel breve termine. Grazie.

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Collegamento account","moderationData":{"__ref":"ModerationData:moderation_data:12001112"},"body":"

Ciao CosimoBa94,

reipostare la password dell'account EA dovrebbe riattivare l'account EA collegato, se non hai creato un nuovo account EA usando la stessa email.

Se hai creato un nuovo account EA usando la stessa email, per favore prova a cambiarla seguendo questa guida, e dopo prova nuovamente a resettare la password del tuo account EA disabilitato.

Se reimpostare la password non funziona e continui a ricevere lo stesso errore quando cerchi di accedere, sarà necessario contattare il Servizio Clienti direttamente seguendo questa guida per problemi di accesso con l'account EA, eseguire delle verifiche, e dare un'occhiata più da vicino all'account.

Se non riesci a trovare l'opzione \"Chatta con noi\" prova ad inviare una pratica senza eseguire il log in dal sito di supporto, o ad usare la modalità incognito sul tuo browser, e selezionando \"Mi serve aiuto per accedere al mio account EA\" come categoria.

I nostri Operatori faranno del loro meglio per aiutarti via chat, speriamo che riuscirai a risolvere questa situazione presto!

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